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Digital classroom course terms and conditions

  1. The Scheme is administered and delivered by Staffordshire County Council (SCC) on behalf of the referring Police Force. The Scheme is run in accordance with national guidelines required by UK Road Offender Education.
      
  2. It is a condition of the course offer that you complete the course within a period of time imposed by the referring Police Force. If you are unable to complete the course within this timescale for whatever reason, you are no longer eligible, and your offer of a course will be withdrawn. The referring Police Force is at liberty to withdraw the course offer at any time up to the point that you have successfully completed the course.
       
  3. You must notify SCC at the time of making your booking of any additional requirements that you wish to be taken into consideration for the provision of your course, for example if you have difficulty understanding English. Failure to provide this information at the time of booking may mean that your additional requirements cannot be met. If you are bringing your own interpreter to the course, you must notify us in advance of their name and to ensure that there is sufficient space available (they must be at least 16 years and preferably a driver). It is essential interpreters bring photographic identification to the course. There is no extra charge to bring your own interpreter. However, if you wish SCC to book a professional interpreter for you, please contact SCC on 0300 111 8012 for more information on how we can organise this (there will be no charge for this).
       
  4. It is your responsibility to make any arrangements and meet any expenses associated with attending this course including travel, childcare and any loss of earnings or leave entitlement.
       
  5. In certain circumstances it may be possible to offer you an alternative course date providing there is sufficient time within the deadline given by the referring Police Force. If you need to alter your course date you must contact SCC on 0300 111 8012 within 5 days of receiving your course offer. Once a course is accepted, any changes not made within 5 days from receipt of your course offer letter will attract an administrative charge as detailed below: 
    • Changes with less than 21 days and up to 7 days’ before booked course date - £40.
    • Changes with less than 7 days’ notice before booked course date - full course fee.

  6. In the event that you are unable to attend or complete a course due to illness, a Doctor's note (form MED3) will be required. Every effort will be made to offer an alternative course date, provided there is sufficient availability and time within the deadline assigned by the referring Police Force. We reserve the right to make an administration charge which will be payable to SCC. In the event that we are unable to offer you an alternative course date, a refund may be considered and may also be subject to an administration charge. 
       
  7. In the event you are unable to complete or attend a course for any other reason than stated above, please call SCC on 0300 111 8012 to discuss options.
        
  8. In the event that SCC are unable to deliver your course due to unforeseen circumstances beyond their control, every effort will be made to offer an alternative course date provided there is sufficient availability and time within the deadline assigned by the referring Police Force. There will be no additional charge. SCC will not be held liable for any costs or loss of earnings or leave entitlement associated with rescheduling your course. If you would like to check if your course is still running, please call SCC on 0300 111 8012.
       
  9. There is no course test to pass or fail. To complete the course, you must attend on time, make a positive contribution, and demonstrate a willingness to improve your driving skills. However, any abusive or inappropriate language, threatening or disruptive behaviour towards either our staff or other clients will result in you being removed from the course. If such situations should arise, your file will then be returned to the referring Police Force and marked as 'not completed'. You will lose your course fee and your file will be returned to the referring Police Force for further action. No further courses will be offered.
       
  10. It is a condition that you present yourself in a fit state, having had proper rest and not under the influence of alcohol or drugs. You must be appropriately dressed for the consideration of other clients. Apart from the device being used to take part, other mobile phones, tablets, and similar electronic devices must be switched off during the course. The taking of photographs of the screen or recording the course is prohibited and course content or other course participants are not to be posted onto Social Media platforms.
       
  11. You will need to be in a private room, alone without disturbances. This includes not having childcare responsibilities during the course for safeguarding reasons.
       
  12. The courses are designed to be informative and a positive learning experience, therefore no specific queries concerning your offence will be permitted during the course.
        
  13. It is an offence for another person to attend in your place. If this occurs, it will classify as a noncompletion. Satisfactory course completion is dependent upon your attendance throughout the duration of the course and by making a positive contribution. If you leave the course before it finishes it will classify as a non-completion. You must arrive promptly at the stated time on the day of the course, as late arrivals will not be allowed to participate.
        
  14. It is essential you bring photographic identification to the course, and you will not be permitted to join the course if you fail to produce either: 
    • A photocard style driving licence or
    • A passport or similar photographic means of identification such as a Bus Pass with photo, NUS card, Citizen Card.

      SCC will only accept original identification (electronic copies or photocopies cannot be accepted)

  15. Should you be unable to produce the required documentation, this will be classed as failure to attend. You may be offered an alternative course date, provided there is sufficient availability and time within the deadline set by referring Police Force.
       
  16. Any use of abusive or foul language towards SCC staff and its contractors at any time will result in your file being returned to the referring Police Force and no further courses will be offered. In addition, anyone using or threatening to use violence will be prosecuted.
       
  17. Your personal data will only be used for the purpose of the course and will not be made available to anybody outside of the scheme. It will be kept for a period of 1 year unless you request removal.
       
  18. If you fail to comply with any of these terms and conditions you will be certified as a non-completion. In such cases the offer of a course will be withdrawn, and your file will be returned to the referring Police Force for further action. In these circumstances you are entitled to a partial refund of £40.00 and you should contact SCC on 0300 111 8012 to arrange this. Any course refund will be made using the same method of payment as originally used.

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