Contact us

Contact different departments within the council and find out how to complete common tasks online.

Last updated: 8th July

Many tasks can be completed online. This is often quicker and helps us to reduce call wait times for others. This means we can respond to emergencies more quickly and save money, which we can use on other council services.

Opening hours are Monday to Friday, from 9am to 5pm, unless otherwise mentioned.

Contact us - online services

Report abuse or neglect

Report a concern about an adult

If you believe someone is in immediate danger, dial 999. Otherwise call us on the numbers below:

Telephone: 0345 604 2719

Out of hours contact: 

Report a concern about a child

If you believe the child to be at risk of immediate harm, this must be reported to the police on 999 or 101.

Once you have reported to the police, please contact us:

You can also use our online form to report a concern about a child. 

Blue Badges

Visit our Blue Badge pages or find guidance about Blue Badge Services.

Apply for a Blue Badge

Find out what to do if Blue Badge is lost or stolen.

If you believe that your application has been wrongly refused you can request a review of the decision.

Adult social care

If you or someone you know is struggling to cope, find out how to get help from Adult Social Care.

Direct payments for a personal budget

Find out more about direct payments, including contact details for the direct payments team.

Financial assessments

Find out who to contact if you have problems with paying your care charge.

Children, young people and families

Youth Offending Service

Find contact information for the different teams within the Youth Offending Service.

Family Information Service

Find early years and childcare support and information.

Fostering and adoption

Find out more about fostering in Staffordshire

Find out more about adoption in Staffordshire

Specialist children and young people's advocacy

CGL Staffordshire advocacy project

Unit 30,
Staffordshire Business Village,
Staffordshire Technology Park,
Beaconside,
Stafford,
ST18 0TW

Email - sscrs@cgl.org.uk

Telephone: 07809 587007

CGL Staffordshire Independent Visitor Project

Unit 30,
Staffordshire Business Village,
Staffordshire Technology Park,
Beaconside,
Stafford,
ST18 0TW

Email: ssypp@cgl.org.uk

Telephone: 01785 887954 / 07912 120158


Contact us - Early Years Pupil Premium

How can we find out more information about EYPP?

Early Education Funding Claims (EEF Team)

For all enquiries regarding:

  • The payment of funded hours for 9 months to 4-year-olds and Early Years Pupil Premium  
  • Any queries using the online headcount EY portal and EYPP claims

Phone: 01785 854009 Email: eefportal@staffordshire.gov.uk

Early Years Pupil Premium

For enquiries on eligibility criteria and applying please contact: 

Phone: 01785 278201
Email: eeac@staffordshire.gov.uk

Schools and learning

Find out more about education in Staffordshire, including:

  • early years
  • schools
  • adult learning
  • home education

Attendance and absences

Find out which team to contact about attendance issues.

Refer a child missing from education.

Waiting lists and appeals

Contact the school admissions team if you have an enquiry about school waiting lists.

You can contact the School Admission Appeals Team by emailing: schooladmissionappeals@staffordshire.gov.uk to cancel your appeal, amend any contact details already given or submit any supplementary paperwork by post.

School improvement 

If you have any feedback or concern about the performance of a school, you should contact the school’s headteacher and chair of governors.

If you feel that you need to make us aware, please email school.improvement@staffordshire.gov.uk so that the relevant Commissioning Manager for Education can be alerted.

Births, deaths and marriages

Find information about births, ceremonies and deaths in Staffordshire.

Book an appointment

Book an appointment to register a death.

Book an appointment to register a birth.

Book a notice appointment to get married or form a civil partnership

Book a registrar

Book a registrar for your ceremony

Order a certificate

Get a copy of a birth, marriage or death certificate

Coroners

Contact the coroner's service about an inquest.

Any other enquiries

Find your nearest registration office.

Request information

Request information about you, or someone you care for.

Request information about the council, under the Freedom of Information Act.

Waste and recycling

Visit your local district or borough council website to:

  • find bin collection schedules
  • report a missed bin collection
  • request bulky waste removal or special collection
  • request a new bin

For other services, such as information on recycling centres, please see our waste and recycling pages.

Roads, parking and transport

Visit our problems with roads page for information, or to report a problem, about roads, streets and transport in Staffordshire.

Apply for a bus pass

Make a payment

Visit our online payments page for information on making payments for county council charges and services.

Contact, complaints, and feedback

To send us a compliment or a complaint, complete our send your complaint to:

Email: complaintsandcustomerfeedback@staffordshire.gov.uk

By post:
1 Staffordshire Place
Stafford
ST16 2DH

Find out more about complaints to Staffordshire County Council.

Social media and journalism

For up-to-date information and updates, follow us on our social media channels: 

Visit or write to us

Staffordshire Place

Staffordshire County Council’s main office is Staffordshire Place in Stafford:

1 Staffordshire Place,
Stafford
Staffordshire
ST16 2DH

Opening hours are 8am to 4pm Monday to Friday.

Libraries

Find your nearest library.

Registration offices

Find the address of your local registry office.

Privacy notices

If you would like to exercise your rights as a data subject, or make a complaint regarding how your data is processed, you can do so by contacting the council Data Protection Officer.

Email: DPO@staffordshire.gov.uk

Post:

Data Protection Officer, 
Information Governance Unit, 
Staffordshire County Council, 
1 Staffordshire Place, 
Stafford, 
ST16 2LP

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Other enquiries

Check to see if the service you require is listed on this page. If not, contact our general enquiries team by:

Email: contactus@staffordshire.gov.uk

General enquiries number (Contact Centre): 

0300 111 8000

Textphone/Minicom users only:  

01785 276207