Our use of cookies

We use strictly necessary cookies to make our site work. These cookies enable core functionality such as security, network management, and accessibility. The cookies collect information in a way that does not directly identify anyone. For more information on how these cookies work please see our privacy policy.

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We use cookies on this website

A cookie is a small piece of text stored on your computer, phone or whatever you use to surf the Internet. Cookies have many uses, but fundamentally they are used to store information about you on your computer.

We encourage you to accept the cookies our web site uses as they help us to improve the user experience for you and many others.

Manage your cookie preferences.

To delete cookies or reject cookies

We recommend you allow the cookies we set by this web site as they help us provide a better service.

If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add our domain to the list of websites you do not want to accept cookies from.

Under settings you can also delete individual cookies or any cookies that your browser has stored.

Further information is available on how to delete and control cookies through the About Cookies website.

If you set your browser to refuse cookies, please be aware that there may be functionality on various web sites that does not work.

Google Analytics

We use Google Analytics to collect information about how visitors use our site. This information is used for reporting purposes and to help us improve the customer experience on our site.

Analytics uses its own cookie to track visitor interactions. The cookie is used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. For more details please visit the Google Privacy Centre.

Online Payments – Capita

We use an online payments system on our site so that you can pay us bills 24 hours a day, 7 days a week. This includes bills or invoices for our services.

Current usage

Version 7 onwards of these products purely use ‘session cookies’. These are necessary for the application to work as they hold information when the user moves between pages. They do not hold any personally identifiable or sensitive data and are only temporary, and should be deleted by the browser when the user leaves the web-site.

Additional information

Essentially they hold a ‘one-off key’ which identifies data held on the server throughout the payment. Once the payment is complete, the server data linked to the random number no longer exists, regardless of whether the cookie has been deleted or not. The session cookie is only temporary and should be deleted by the browser when the user leaves the web-site.

Note on session cookie deletion

The session cookies should be deleted after the session has completed - but some browsers now store these to allow session restore after a browser crash. This is a configurable option which can be switched off. However, it should be stressed that the cookies contain no personally identifiable or sensitive data and the related information on the server side will have been deleted.

Libraries Online Account and Catalogue (Arena)

Essential Cookies

'Essential’ cookies let you move around the web site and use essential features like secure areas, media baskets. These cookies don't gather any information about you and only last the length of your current session.

We use these cookies to

  • Identify you as being logged in to your Arena system.
  • Manage your media baskets.

Arena Essential Cookies Are

  • COOKIE_SUPPORT – does your browser support cookies
  • JSESSIONID – you session ID

Admissions Applications System (Capita One)

We use cookies within the Capita One Portal (Provider, Citizen and Professional) and eSuite (eStart and eNurseries) products.

Please note other web sites to which our products may be linked, may also make use of their own cookies.

The Capita One Portal products rely on specific cookies being available. If you delete all cookies currently stored on your computer, the cookies required will be recreated the next time you access the Capita One Portal solution.

Consultations Hub

This system uses essential cookies in some places – we've listed each of them explicitly in a table below with more details about why we use them and how long they will last.

These essential cookies are used for site navigation and session management, and this system may not function correctly without them. These site navigation and session management cookies do not contain any personally identifiable information. They are used only to help you navigate through the site and to view and fill in consultations.

Cookie namePurposeExpiryPersonal data collected


Associates answers with a single response across multi-page consultations (online surveys). One cookie per consultation. Cleared when the user submits or logs out of the consultation

End of the session



Stores the user's preference for automatically loading embedded content.

End of the session



Used for load balancing

End of the session



Used to store a status message for displaying on screen

As soon as it has been displayed



We use Twitter to keep residents of Staffordshire up to date with our latest developments.

Twitter uses cookie technology to collect additional web site usage data and to improve their site and service. They do not use cookies to collect personally identifiable information. For more details please view the Twitter Privacy Policy.


We use YouTube to house our video content, which is then embedded within our site.

YouTube use cookies. For example, to monitor the effectiveness of their marketing campaigns and to monitor visitors and pages viewed. For more details please view the YouTube Privacy Policy.

Bookmark and Share/AddThis

We use the AddThis functionality to allow our users to share content from our site with others through popular social networking sites.

AddThis collect Non-Personally Identifiable Information via the AddThis Button for use on the AddThis Platform. For example, when a user visits a web page that contains an AddThis Button, the server logs collect the Internet Protocol address, browser type, browser language, and the date and time. AddThis also collect information regarding how often users share content with others using the AddThis platform. For more details please view the Add This Privacy Policy.

MyStaffs mobile app

The MyStaffs apps use cookies to distinguish you from other users of MyStaffs apps. This helps us to provide you with a good experience when you use the MyStaffs apps and also allows us to improve the MyStaffs.

A cookie is a small file of letters and numbers that, with your consent, we store on your browser or your mobile device. Cookies contain information that is transferred to your computer or mobile device’s hard drive.

What cookies do MyStaffs use?

We use the following cookies:

Strictly necessary cookies

These are cookies that are required for the operation of MyStaffs. They include, for example, cookies that enable you to log into the MyStaffs apps.

Analytical/performance cookies

These cookies allow us to recognise and count the number of users and to see how users move around the MyStaffs apps. This helps us to improve the way the MyStaffs apps work, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognise you when you return to the MyStaffs apps. They enable us to personalise our content for you and remember your preferences.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

CookieNamePurposePersonal data collected
Session cookie "menupath" The purpose of this cookie is to track which menus and articles are opened to improve layout of main app homepage.  None

Further information

If you have any further questions about the use of cookies on the MyStaffs apps, please email digital@staffordshire.gov.uk

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