Our use of cookies We use necessary cookies to make our site work. Necessary cookies enable core functionality such as security, network management, website analytics and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions. The cookies collect information in a way that does not directly identify anyone. For more information on how these cookies work, please see our privacy policy.

To agree to our use of cookies, click the 'Accept' button.
Accept
 

Complaints

By giving our residents a voice, we can use the feedback we receive to inform, review, and improve the services that we provide or commission. We aim to provide a high standard of service, however there are occasions where people may feel that this standard has not been met. 

We want to hear about these experiences so that we can: 

  • Learn from your experience.
  • Put things right where needed.
  • Resolve complaints as soon as we possibly can.

Coronavirus - important information

The Council's key priority during the growing Covid 19 crisis is to keep vulnerable adults and children in the community safe. This is a significant challenge that will have an impact across all council services as available staff resource is being targeted towards providing essential services and supporting communities. As a result the Council's ability to respond to complaints or enquiries raised via the online feedback form or by email will be affected.

Please be assured that if you have submitted a complaint or enquiry that this will be responded to in due course however the Council in unable to guarantee responses timescales as published on our website.

For information and updates about the Coronavirus please refer to our webpages.

Coronavirus update from the Local Government and Social Care Ombudsman

The Ombudsman has suspended all casework activity that demands information from, or action by, local authorities and care providers, in light of the current Coronavirus outbreak.  This step has been taken in the wider public interest

Updates on this situation can be found on the Ombudsmans webpages .

 

 

  •   

    Make a general complaint

    You can register a concern about a council service.
  •   

    Make a complaint about social care

    Register a concern about a service for adult or children's social care.
  •   

    Types of complaints we can't look at

    Find out about certain types of complaints that are not intended to be dealt with by our corporate complaints policy.
  •   

    Freedom of information complaints

    Our Access Team can help with any complaints about freedom of information requests.
  •   

    Make a complaint about a county councillor

    If you are unhappy about the way a member of the county council has behaved you may make a complaint to us.
  •   

    How to contact us

    If you have any questions on our corporate complaints process, please contact us.

You can also get in touch with our customer services contact centre.

You can find out how we use and process personal information when responding to concerns registered on our complaints handling privacy notice.

There are no results that match your search criteria


Latest news

Major Staffordshire business steps in to support care workers

One of Staffordshire's top employers has stepped in to lend its support to the county's army of care workers following an appeal last week.
Date:
06 April 2020

Highways crews help keep frontline staff safely on the move during coronavirus pandemic

Highways teams across Staffordshire will be continuing their work to carry out road repair and improvement schemes across the county during the coronavirus pandemic.
Date:
03 April 2020

Council mourns dedicated public servant

Colleagues are mourning the death of senior colleague Mick Harrison MBE
Date:
03 April 2020

New fund launches to help communities affected by Coronavirus

Community and voluntary groups from across Staffordshire are being invited to apply for funding to help support their local communities through the Coronavirus crisis and beyond.
Date:
01 April 2020

Visit the Staffordshire Newsroom