Comments, compliments and complaints

We welcome feedback about the services we provide and commission. We can use this to inform, review and where necessary improve our services. The easiest way to give us your feedback is by using the online forms below. 

Coronavirus - important information

Our key priority during the Covid 19 pandemic is to keep vulnerable adults and children in the community safe. This is a significant challenge that continues to impact across all council services as available staff resource is being targeted towards providing essential services and supporting communities. As a result, our ability to respond to complaints or enquiries raised via the online feedback form or by email may be affected.

Your correspondence will be responded to in due course however we are unable to guarantee responses timescales as published on our website.

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  Make a general complaint

  You can register a concern about a council service.
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  Make a complaint about social care

  Register a concern about a service for adult or children's social care.
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  Types of complaints we can't look at

  Find out about certain types of complaints that are not intended to be dealt with by our corporate complaints policy.
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  Freedom of information complaints

  Our Access Team can help with any complaints about freedom of information requests.
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  Make a complaint about a county councillor

  If you are unhappy about the way a member of the county council has behaved you may make a complaint to us.
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  How to contact us

  If you have any questions on our corporate complaints process, please contact us.

You can also get in touch with our customer services contact centre.

You can find out how we use and process personal information when responding to concerns registered on our complaints handling privacy notice.