Our use of cookies We use necessary cookies to make our site work. Necessary cookies enable core functionality such as security, network management, website analytics and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions. The cookies collect information in a way that does not directly identify anyone. For more information on how these cookies work, please see our privacy policy.

To agree to our use of cookies, click the 'Accept' button.
Accept
 

Easing of Coronavirus restrictions

Comments, compliments and complaints

We welcome feedback about the services we provide and commission. We can use this to inform, review and where necessary improve our services. The easiest way to give us your feedback is by using the online forms below. 

Coronavirus - important information

Our key priority during the Covid 19 pandemic is to keep vulnerable adults and children in the community safe. This is a significant challenge that continues to impact across all council services as available staff resource is being targeted towards providing essential services and supporting communities. As a result, our ability to respond to complaints or enquiries raised via the online feedback form or by email may be affected.

Your correspondence will be responded to in due course however we are unable to guarantee responses timescales as published on our website.

 

  •   

    Make a general complaint

    You can register a concern about a council service.
  •   

    Make a complaint about social care

    Register a concern about a service for adult or children's social care.
  •   

    Types of complaints we can't look at

    Find out about certain types of complaints that are not intended to be dealt with by our corporate complaints policy.
  •   

    Freedom of information complaints

    Our Access Team can help with any complaints about freedom of information requests.
  •   

    Make a complaint about a county councillor

    If you are unhappy about the way a member of the county council has behaved you may make a complaint to us.
  •   

    How to contact us

    If you have any questions on our corporate complaints process, please contact us.

You can also get in touch with our customer services contact centre.

You can find out how we use and process personal information when responding to concerns registered on our complaints handling privacy notice.

There are no results that match your search criteria


Latest news

Newcastle residents urged to make testing part of weekly routine

People in Newcastle-under-Lyme are being reminded to get tested twice a week to help ensure cases of Covid-19 remain low as the next stage of the Government's roadmap out of lockdown approaches.
Date:
13 May 2021

Burton Caribbean Association to host pop-up vaccine clinic for over 38s

People eligible for their first Covid-19 vaccine in Burton are being given another opportunity to book a slot at a local community centre.
Date:
13 May 2021

Families urged to apply for Green Homes funding

Families in Staffordshire are being encouraged to apply for funding to help make their homes more green and energy efficient.
Date:
12 May 2021

Foster carers share their stories as part of national campaign

Foster carers from across Staffordshire are leading a new campaign to help highlight the urgent need to find more foster families.
Date:
10 May 2021

Visit the Staffordshire Newsroom