Comments, compliments and complaints
We welcome feedback about the services we provide and commission. We can use this to inform, review and where necessary improve our services. The easiest way to give us your feedback is by using the online forms below.
We are currently experiencing problems receiving calls via our telephone number 0300 111 8004. We are also unable to listen to messages that have been left on our voicemail facility. This has been raised with our IT department who are in the process of fixing this. In the meantime, you can contact the Customer Feedback and Complaints Team via email at firstname.lastname@example.org
You can also use the online forms which can be found below. Alternatively if you need to speak to a member of the team please telephone the Contact Centre on 0300 111 8000 and they can take a message and arrange for a call back to be made to you. Telephone contact with the Customer Feedback and Complaints Team is between 10am and 2pm Monday to Friday.
Make a general complaint
You can register a concern about a council service.
Make a complaint about social care
Register a concern about a service for adult or children's social care.
Types of complaints we can't look at
Find out about certain types of complaints that are not intended to be dealt with by our corporate complaints policy.
Freedom of information complaints
Our Access Team can help with any complaints about freedom of information requests.
Make a complaint about a county councillor
If you are unhappy about the way a member of the county council has behaved you may make a complaint to us.
How to contact us
If you have any questions on our corporate complaints process, please contact us.
You can also get in touch with our customer services contact centre.
You can find out how we use and process personal information when responding to concerns registered on our complaints handling privacy notice.