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National lockdown: Stay at home

Comments, compliments and complaints

We welcome feedback about the services we provide and commission. We can use this to inform, review and where necessary improve our services. The easiest way to give us your feedback is by using the online forms below. 

Coronavirus - important information

Our key priority during the Covid 19 pandemic is to keep vulnerable adults and children in the community safe. This is a significant challenge that continues to impact across all council services as available staff resource is being targeted towards providing essential services and supporting communities. As a result, our ability to respond to complaints or enquiries raised via the online feedback form or by email may be affected.

Your correspondence will be responded to in due course however we are unable to guarantee responses timescales as published on our website.

 

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    Make a general complaint

    You can register a concern about a council service.
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    Make a complaint about social care

    Register a concern about a service for adult or children's social care.
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    Types of complaints we can't look at

    Find out about certain types of complaints that are not intended to be dealt with by our corporate complaints policy.
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    Freedom of information complaints

    Our Access Team can help with any complaints about freedom of information requests.
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    Make a complaint about a county councillor

    If you are unhappy about the way a member of the county council has behaved you may make a complaint to us.
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    How to contact us

    If you have any questions on our corporate complaints process, please contact us.

You can also get in touch with our customer services contact centre.

You can find out how we use and process personal information when responding to concerns registered on our complaints handling privacy notice.

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Latest news

County council calls on M6 bosses to limit upgrade disruption to Stafford residents

Staffordshire County Council is standing up for residents in parts of Stafford affected by the M6 upgrade by making fresh calls on motorway bosses to limit disruption and rethink the latest wave of overnight closures.
Date:
03 March 2021

Budget statement

Measures to back businesses and communities announced by the Chancellor today will support the range of Staffordshire programmes in place to reduce the impact of the pandemic, the county council leader has said.
Date:
03 March 2021

Regular Covid Testing Encouraged as All Pupils Return to School

Teachers, parents and secondary school children are all being encouraged to get regularly tested for Covid, as schools open to all pupils next week.
Date:
03 March 2021

More businesses join rapid testing programme

Briggs Equipment are the latest business to successfully join the county's rapid testing programme.
Date:
02 March 2021

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