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Comments, compliments and complaints

We welcome feedback about the services we provide and commission. We can use this to inform, review and where necessary improve our services. The easiest way to give us your feedback is by using the online forms below. 

Important Information:

We are currently experiencing problems with our telephone line number 0300 111 8004 and as a result, some calls are not coming through to the team.  If you are unable to use the online form or email facility to make your complaint, please telephone the council's main number 0300 111 8000 and ask to be put through to our team.  Work is being carried out to fix this problem as quickly as possible and we are very sorry for any inconvenience this may cause.

Please note that our team is available by telephone between 10am and 2pm only.

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    Make a general complaint

    You can register a concern about a council service.
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    Make a complaint about social care

    Register a concern about a service for adult or children's social care.
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    Types of complaints we can't look at

    Find out about certain types of complaints that are not intended to be dealt with by our corporate complaints policy.
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    Freedom of information complaints

    Our Access Team can help with any complaints about freedom of information requests.
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    Make a complaint about a county councillor

    If you are unhappy about the way a member of the county council has behaved you may make a complaint to us.
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    How to contact us

    If you have any questions on our corporate complaints process, please contact us.

You can also get in touch with our customer services contact centre.

You can find out how we use and process personal information when responding to concerns registered on our complaints handling privacy notice.

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