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Comments, compliments and complaints

We welcome feedback about the services we provide and commission. We can use this to inform, review and where necessary improve our services. The easiest way to give us your feedback is by using the online forms below. 

Coronavirus - important information

Our key priority during the Covid 19 pandemic is to keep vulnerable adults and children in the community safe. This is a significant challenge that continues to impact across all council services as available staff resource is being targeted towards providing essential services and supporting communities. As a result, our ability to respond to complaints or enquiries raised via the online feedback form or by email may be affected.

Your correspondence will be responded to in due course however we are unable to guarantee responses timescales as published on our website.

 

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    Make a general complaint

    You can register a concern about a council service.
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    Make a complaint about social care

    Register a concern about a service for adult or children's social care.
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    Types of complaints we can't look at

    Find out about certain types of complaints that are not intended to be dealt with by our corporate complaints policy.
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    Freedom of information complaints

    Our Access Team can help with any complaints about freedom of information requests.
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    Make a complaint about a county councillor

    If you are unhappy about the way a member of the county council has behaved you may make a complaint to us.
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    How to contact us

    If you have any questions on our corporate complaints process, please contact us.

You can also get in touch with our customer services contact centre.

You can find out how we use and process personal information when responding to concerns registered on our complaints handling privacy notice.

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Latest news

Staffordshire residents encouraged to participate in Covid-19 survey

People living in Staffordshire can share their views and experiences of the pandemic by completing Staffordshire County Council's Covid-19 residents' survey.
Date:
25 October 2021

People with Food Allergies to Benefit as New Allergen Labelling Law Comes Into Force

Food businesses in Staffordshire are being reminded about new food labelling laws which came into force this month.
Date:
25 October 2021

Covid booster jabs available at walk-in clinics

A number of walk-in vaccine clinics will be offering the Covid-19 booster to eligible people in Staffordshire.
Date:
25 October 2021

Drivers Urged to Check Their Tyres in Road Safety Campaign

Drivers in Staffordshire and Stoke-on-Trent are being encouraged to check their tyres this October as part of national Tyre Safety Month.
Date:
22 October 2021

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