Our use of cookies We use necessary cookies to make our site work. Necessary cookies enable core functionality such as security, network management, website analytics and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions. The cookies collect information in a way that does not directly identify anyone. For more information on how these cookies work, please see our privacy policy.

To agree to our use of cookies, click the 'Accept' button.
Accept
 

Comments, compliments and complaints

We welcome feedback about the services we provide and commission. We can use this to inform, review and where necessary improve our services. The easiest way to give us your feedback is by using the online forms below. 

Coronavirus - important information

Our key priority during the Covid 19 pandemic is to keep vulnerable adults and children in the community safe. This is a significant challenge that continues to impact across all council services as available staff resource is being targeted towards providing essential services and supporting communities. As a result, our ability to respond to complaints or enquiries raised via the online feedback form or by email may be affected.

Your correspondence will be responded to in due course however we are unable to guarantee responses timescales as published on our website.

 

  •   

    Make a general complaint

    You can register a concern about a council service.
  •   

    Make a complaint about social care

    Register a concern about a service for adult or children's social care.
  •   

    Types of complaints we can't look at

    Find out about certain types of complaints that are not intended to be dealt with by our corporate complaints policy.
  •   

    Freedom of information complaints

    Our Access Team can help with any complaints about freedom of information requests.
  •   

    Make a complaint about a county councillor

    If you are unhappy about the way a member of the county council has behaved you may make a complaint to us.
  •   

    How to contact us

    If you have any questions on our corporate complaints process, please contact us.

You can also get in touch with our customer services contact centre.

You can find out how we use and process personal information when responding to concerns registered on our complaints handling privacy notice.

There are no results that match your search criteria


Latest news

Residents to raise latest Walleys Quarry questions

Residents can put their latest questions to the agencies tackling the problems caused by Walleys Quarry at a virtual public meeting to be held on 3rd August.
Date:
29 July 2021

Top Tips for Riders at Young Bikers BBQ

Young bikers from across Staffordshire are being invited to a series of BBQs to help promote safer riding on the county's roads.
Date:
29 July 2021

Still places left for consultation event for proposed new library in Burton

Burton residents can still sign up for consultation events on proposals to relocate the town's library to the Market Hall – including an evening panel session at the Pirelli Stadium.
Date:
28 July 2021

Major county road project enters next phase as it nears completion

A multi-million-pound project to support Stafford's regeneration moves to its next phase next week as the whole scheme nears completion.
Date:
28 July 2021

Visit the Staffordshire Newsroom