Comments, compliments and complaints

We welcome feedback about the services we provide and commission. We can use this to inform, review and where necessary improve our services. The easiest way to give us your feedback is by using the online forms below. 

To make a claim for damages please see our claims section. 

Information on what matters we cannot address via the complaints procedure can be found at Types of complaints we cannot look at

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  Make a general complaint

  You can register a concern about a council service.
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  Make a complaint about social care

  Register a concern about a service for adult or children's social care.
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  Types of complaints we can't look at

  Find out about certain types of complaints that are not intended to be dealt with by our corporate complaints policy.
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  Freedom of information complaints

  Our Access Team can help with any complaints about freedom of information requests.
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  Make a complaint about a county councillor

  If you are unhappy about the way a member of the county council has behaved you may make a complaint to us.
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  How to contact us

  If you have any questions on our corporate complaints process, please contact us.
•  Make a compliment, comment or complaint 

  Make a compliment about a service

  If you would like to compliment a service you may do so here.

You can also get in touch with our customer services contact centre.

You can find out how we use and process personal information when responding to concerns registered on our complaints handling privacy notice.