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Staffordshire will move to very high COVID alert level on 2 December

Comments, compliments and complaints

We welcome feedback about the services we provide and commission. We can use this to inform, review and where necessary improve our services. The easiest way to give us your feedback is by using the online forms below. 

Coronavirus - important information

Our key priority during the Covid 19 pandemic is to keep vulnerable adults and children in the community safe. This is a significant challenge that continues to impact across all council services as available staff resource is being targeted towards providing essential services and supporting communities. As a result, our ability to respond to complaints or enquiries raised via the online feedback form or by email may be affected.

Your correspondence will be responded to in due course however we are unable to guarantee responses timescales as published on our website.

 

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    Make a general complaint

    You can register a concern about a council service.
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    Make a complaint about social care

    Register a concern about a service for adult or children's social care.
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    Types of complaints we can't look at

    Find out about certain types of complaints that are not intended to be dealt with by our corporate complaints policy.
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    Freedom of information complaints

    Our Access Team can help with any complaints about freedom of information requests.
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    Make a complaint about a county councillor

    If you are unhappy about the way a member of the county council has behaved you may make a complaint to us.
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    How to contact us

    If you have any questions on our corporate complaints process, please contact us.

You can also get in touch with our customer services contact centre.

You can find out how we use and process personal information when responding to concerns registered on our complaints handling privacy notice.

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Latest news

Beauty spot visitors urged to park responsibly

Visitors to the county's beauty spots and countryside are being reminded to park responsibly and only use official parking.
Date:
27 November 2020

Staffordshire To Move To Very Highest Tier For Covid-19 After Lockdown

Staffordshire is to be escalated to the Covid-19 Very High Alert Level when the current national lockdown restrictions end on December 2.
Date:
26 November 2020

Residents in Moorlands Covid-19 Hotspots Urged to Get Tested

Residents in parts of the Staffordshire Moorlands are being urged to book a test for Covid-19.
Date:
25 November 2020

Leader welcomes the relaxing of restrictions with a cautionary note for Staffordshire

Staffordshire residents and businesses are being asked to remain cautious despite the imminent ending of the second national 'lockdown'.
Date:
23 November 2020

Visit the Staffordshire Newsroom