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We welcome feedback from our customers, service users and their families. By giving our residents a voice, we can use the feedback we receive to inform, review and improve the services that we provide or commission. We aim to provide a high standard of service, however there are occasions where customers may feel that this standard has not been met. 

We want to hear about these experiences so that we can: 

  • learn from your experience
  • put things right where needed
  • resolve complaints as soon as we possibly can

How to make a complaint about a County Councillor

If you are unhappy about the way a member of the county council has behaved, you may complain to the monitoring officer.

You can also make a complaint about a Member of Parliament (MP)

Annual reports

Annual complaints reports can be found below.

PDF Document Corporate Complaints Annual Report 2016-17 (1.56 MB)

PDF Document Adults Social Care Complaints Annual Report 2016-17 (3.77 MB) 

PDF Document Children & Families Social Care Complaints Annual Report 16-17 (1.27 MB)

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