Comments, compliments and complaints
We welcome feedback about the services we provide and commission. We can use this to inform, review and where necessary improve our services. The easiest way to give us your feedback is by using the online forms below.
Make a general complaint
You can register a concern about a council service.
Make a complaint about social care
Register a concern about a service for adult or children's social care.
Types of complaints we can't look at
Find out about certain types of complaints that are not intended to be dealt with by our corporate complaints policy.
Freedom of information complaints
Our Access Team can help with any complaints about freedom of information requests.
Make a complaint about a county councillor
If you are unhappy about the way a member of the county council has behaved you may make a complaint to us.
How to contact us
If you have any questions on our corporate complaints process, please contact us.
- Make a compliment, comment or complaint
Make a compliment about a service
If you would like to compliment a service you may do so here.
You can also get in touch with our customer services contact centre.
You can find out how we use and process personal information when responding to concerns registered on our complaints handling privacy notice.