Please use our online form below to make a complaint.
Make a general complaint
You can register a concern about a council service.
Make a complaint about social care
Register a concern about a service for adult or children's social care.
Freedom of informaiton complaints
Our Access Team can help with any complaints about freedom of information requests.
You can also send an email and attach additional information to support your complaint such as photographs or documents, to the following email address:
If you are unable to use our online complaint form or email facility, you can contact us by telephone. This is available Monday to Friday, between 10am and 4pm.
0300 111 8004 (Adults and Children’s Social Care complaints)
0300 111 8000 for other matters
Mini-com users: 01785 276207
You can also write to us at:
Staffordshire Place 2
You can also get in touch with our customer services contact centre.