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Contact us

You can make complaint in a number of ways. Before you submit a general complaint, please make sure that you have read the information about types of complaint we cannot look at to make sure that you are directing your concerns to the right place and to find out if the issue you are raising is eligable for the corporate complaints procedure.

The easiest way to make a complaint is to complete the online form:


Make a general complaint

You can register a concern about a council service.

Make a complaint about social care

Register a concern about a service for adult or children's social care.

Freedom of informaiton complaints

Our Access Team can help with any complaints about freedom of information requests.

You can also send an email and attach additional information to support your complaint such as photographs or documents to the following email address:


You can contact us by telephone:

0300 111 8004 (Adults and Children’s Social Care complaints)

0300 111 8000 for other matters

Mini-com users: 01785 276207

You can also write to us at:

Complaints Team

Staffordshire Place 2

Stafford ST16


You can also get in touch with our customer services contact centre.

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