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Contact us

Please use our online form below to make a complaint.


Make a general complaint

You can register a concern about a council service.

Make a complaint about social care

Register a concern about a service for adult or children's social care.

Freedom of informaiton complaints

Our Access Team can help with any complaints about freedom of information requests.

You can also send an email and attach additional information to support your complaint such as photographs or documents, to the following email address:


If you are unable to use our online complaint form or email facility, you can contact us by telephone.  This is available Monday to Friday, between 10am and 4pm.

0300 111 8004 (Adults and Children’s Social Care complaints)

0300 111 8000 for other matters

Mini-com users: 01785 276207

You can also write to us at:

Complaints Team
Staffordshire Place 2
Stafford ST16

You can also get in touch with our customer services contact centre.

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Customers who visited a Cannock social club are being urged to get tested for Covid-19 after an outbreak – whether they have symptoms or not.
23 October 2020

National award for Staffordshire foster carer

A Staffordshire foster carer has received a national award for his outstanding contribution to foster care.
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Council continues to do and spend what is needed to help communities

Staffordshire County Council will continue to manage its finances effectively and do what is needed while dealing with the costs of the coronavirus pandemic.
22 October 2020

Plans to regenerate town centre land to be drawn up by county council

Land occupied by empty buildings in Stafford town centre is set to be transformed through a long-term regeneration scheme led by the county council.
22 October 2020

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