Our use of cookies We use necessary cookies to make our site work. Necessary cookies enable core functionality such as security, network management, website analytics and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions. The cookies collect information in a way that does not directly identify anyone. For more information on how these cookies work, please see our privacy policy.

To agree to our use of cookies, click the 'Accept' button.

How to make a complaint

We endeavour to meet our statutory duties in how we handle information, publish information, and provide information in response to access to information requests. If you consider we have not met these requirements the same laws and regulations give you the right to make a complaint.

If you are unhappy about how we have dealt with your request for recorded information you should first send your comment or complaint to us in writing.

Send your comments or complaint to:

Access to Information Team
1 Staffordshire Place
ST16 2DH



What we will do

When we receive your complaint we will review how we have dealt with your request. The Information Commissioner’s Office recommends that public authorities carry out internal reviews within 20 working days. Under Environmental Regulations Information there is a legal requirement that internal reviews must be carried out as soon as possible within 40 working days. The authority cannot charge for carrying out an internal review.



Further information

If after we have conducted an internal review you believe that we have not dealt with your request or your complaint properly the Information Commissioner’s Office may be able to help.

Advice about making complaints about how your request has been dealt with is available from the Information Commissioner’s Office.



Other types of complaint

If your complaint is not about how we have responded to your request for non-personal council information, please refer to separate information about making comments and complaints about:


There are no results that match your search criteria

Latest council news

Staffordshire Pupils Get Ready to Return to School

Thousands of pupils across Staffordshire are getting ready to go back to school, for the first time since lockdown began in March.
01 September 2020

Door-to-door testing in latest bid to stop Covid-19

Door-to-door testing will be taking place in Burton on Thursday, in an effort to stop the spread of Covid-19 in the town.
25 August 2020

Next round of Covid-19 testing set up in Burton

The next round of walk-in testing for Covid-19 in Burton will be taking place on Friday, after a rise in cases in the area.
20 August 2020

Burton Residents Urged to Seize Chance to Contain Covid-19

Residents and businesses in Covid-19 affected areas of Burton are being urged to seize the chance to contain the outbreak, after a surge in cases.
20 August 2020

Visit the Staffordshire Newsroom