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We are experiencing technical issues with some of our applications, please bear with us whilst we work to fix the issues. If you have any urgent problems, please contact 0300 111 8000.

How to make a complaint

We endeavour to meet our statutory duties in how we handle information, publish information, and provide information in response to access to information requests. If you consider we have not met these requirements the same laws and regulations give you the right to make a complaint.

If you are unhappy about how we have dealt with your request for recorded information you should first send your comment or complaint to us in writing.

Send your comments or complaint to:

Access to Information Team
1 Staffordshire Place
Stafford
ST16 2DH

 


 

What we will do

When we receive your complaint we will review how we have dealt with your request. The Information Commissioner’s Office recommends that public authorities carry out internal reviews within 20 working days. Under Environmental Regulations Information there is a legal requirement that internal reviews must be carried out as soon as possible within 40 working days. The authority cannot charge for carrying out an internal review.

 


 

Further information

If after we have conducted an internal review you believe that we have not dealt with your request or your complaint properly the Information Commissioner’s Office may be able to help.

Advice about making complaints about how your request has been dealt with is available from the Information Commissioner’s Office.

 


 

Other types of complaint

If your complaint is not about how we have responded to your request for non-personal council information, please refer to separate information about making comments and complaints about:

 

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