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How to make a complaint

We endeavour to meet our statutory duties in how we handle information, publish information, and provide information in response to access to information requests. If you consider we have not met these requirements the same laws and regulations give you the right to make a complaint.

If you are unhappy about how we have dealt with your request for recorded information you should first send your comment or complaint to us in writing.

Send your comments or complaint to:

Access to Information Team
1 Staffordshire Place
Stafford
ST16 2DH

 


 

What we will do

When we receive your complaint we will review how we have dealt with your request. The Information Commissioner’s Office recommends that public authorities carry out internal reviews within 20 working days. Under Environmental Regulations Information there is a legal requirement that internal reviews must be carried out as soon as possible within 40 working days. The authority cannot charge for carrying out an internal review.

 


 

Further information

If after we have conducted an internal review you believe that we have not dealt with your request or your complaint properly the Information Commissioner’s Office may be able to help.

Advice about making complaints about how your request has been dealt with is available from the Information Commissioner’s Office.

 


 

Other types of complaint

If your complaint is not about how we have responded to your request for non-personal council information, please refer to separate information about making comments and complaints about:

 

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Latest council news
New Director of Finance Appointed

New Director of Finance Appointed

Description
A new Director of Finance has been appointed by Staffordshire County Council.
Date:
27 March 2024
A strategy to help unpaid carers of all ages across Staffordshire has been agreed by the county councils cabinet

A strategy to help unpaid carers of all ages across Staffordshire has been agreed by the county councils cabinet

Description
The "Staffordshire's All Age Carers Strategy 2024 – 2029" has been produced by the county council and Integrated Care Board (ICB) alongside other partners.
Date:
20 March 2024
Major resurfacing works completed in Newcastle-Under-Lyme

Major resurfacing works completed in Newcastle-Under-Lyme

Description
The A53 carriageway, at Baldwins Gate, has been completely resurfaced, thanks to a £220,000 highways investment.
Date:
19 March 2024
£50 million boost for Staffordshire Highways over the next three years

£50 million boost for Staffordshire Highways over the next three years

Description
An extra £50 million will be invested in maintaining and improving Staffordshire's highways over the next three years, alongside a total of £53M being spent on a range of major projects, vital road improvements and general road maintenance in 24/25.
Date:
13 March 2024

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