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How to make a complaint

We endeavour to meet our statutory duties in how we handle information, publish information, and provide information in response to access to information requests. If you consider we have not met these requirements the same laws and regulations give you the right to make a complaint.

If you are unhappy about how we have dealt with your request for recorded information you should first send your comment or complaint to us in writing.

Send your comments or complaint to:

Access to Information Team
1 Staffordshire Place
Stafford
ST16 2DH

 


 

What we will do

When we receive your complaint we will review how we have dealt with your request. The Information Commissioner’s Office recommends that public authorities carry out internal reviews within 20 working days. Under Environmental Regulations Information there is a legal requirement that internal reviews must be carried out as soon as possible within 40 working days. The authority cannot charge for carrying out an internal review.

 


 

Further information

If after we have conducted an internal review you believe that we have not dealt with your request or your complaint properly the Information Commissioner’s Office may be able to help.

Advice about making complaints about how your request has been dealt with is available from the Information Commissioner’s Office.

 


 

Other types of complaint

If your complaint is not about how we have responded to your request for non-personal council information, please refer to separate information about making comments and complaints about:

 

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Latest council news
Beaconfields School progressing well

Beaconfields School progressing well

Description
Work is progressing well on Stafford's newest £7.6 million primary and nursery school. Beaconfields Primary and Nursery School will be welcoming nursery and reception pupils from September 2024, with the capacity to increase numbers year on year.
Date:
23 February 2024
County Council takes £3m bid to Downing Street to develop major route and create 5,000 jobs

County Council takes £3m bid to Downing Street to develop major route and create 5,000 jobs

Description
Staffordshire County Council and partners are calling on the government to invest £3 million into further developing a project to create highly skilled jobs and better transport links along the A50/A500 route over the next three years.
Date:
21 February 2024
Resurfacing works to take place on Tutbury Road

Resurfacing works to take place on Tutbury Road

Description
Resurfacing works will be taking place on an East Staffordshire road next week. The scheme on Tutbury Road, Needwood will see highways crews resurfacing the road, installing new drainage, and replacing damaged kerbs where necessary.
Date:
16 February 2024
Cabinet member announces retirement

Cabinet member announces retirement

Description
Councillor Julia Jessel, Staffordshire County Council Cabinet member for Health and Care, is stepping down after 40 years in politics.
Date:
09 February 2024

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