Request council information
Under the Freedom of Information Act you have a right to request any recorded information held, or that may be held by a public authority.
This right only covers recorded information. It includes information held on computers, in emails, in printed or handwritten documents, as well as, images, video and audio recordings.
You don’t have to know whether the information you want is covered by Freedom of Information (FOI) or the Environmental Information Regulations (EIR). When you make a request for official information, it is for us as a public authority, to decide which law we need to follow.
During the current situation we will try to meet the statutory deadlines for processing access to information requests. However, it is likely that resources, whether they are finances or people, may be diverted away from access to information work to deal with priority public services.
Please be patient if you experience delays when making information rights requests during the pandemic. Where practicable, we will try to notify you if there is likely to be a delay in being able to provide the information you have requested.
How to request council information
Freedom of information requests must be made in writing. Requests for environmental information do not need to be made in writing but as it is up to us to decide whether your request falls under FOI or EIR it is advisable to send your request to us in writing.
Request council information online
Help and advice
Please contact us if you need advice about making your request for council information or if you need help you to put your request in writing.
You can contact us by phone on 0300 111 8000.
Information we do and do not hold
Some information will be held by us, but you may need to contact another local authority, parish council or a private company.
Statistics about Freedom of Information Requests and Environmental Information Regulation requests are available to view.
Public interests tests
If any FOI request is potentially subject to a conditional exemption, we need to carry out a Public Interest Test.
The scheme is seperated into 7 broad categories intended to help you find information we publish.
We are committed to being open by publishing information on how we work, including money, decisions and plans.
How to make a complaint
If you consider we may not have met our requirements, the same laws give you the right to make a complaint.
Further information about requesting official information from a public body is available from the Information Commissioner’s Office web site.