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Make a comment or complaint

You have the right to be confident about how we handle your personal information. We try to meet our statutory duties and good practice in how we handle your personal information, respond to your personal information requests and requests that you make in relation to your other personal information rights.

More information is available about what we do with your information.

If you are unhappy with how we have responded to your request for information, how we have dealt with a request relating to your other information rights, or how we have handled personal information you have the right to make a complaint or raise a concern.

The Information Commissioner’s Office recommends that you should initially contact us as soon as possible if you wish to raise a concern or make a complaint.

Contact

Send your comment or complaint to:

Email:  DPO@staffordshire.gov.uk

Postal address:
Data Protection Officer
Information Governance Unit
Staffordshire County Council
1 Staffordshire Place
Stafford
ST16 2DH

We will aim to respond to your concern or complaint within 20 working days of receipt. If you are unhappy with our response you can raise your concern or complaint with the Information Commissioner’s Office.

Help and advice

Please contact us if you need advice about raising your concern or if you need help to put your comment or complaint in writing.

You can contact us using the above addresses or by phone: 0300 111 8000.

Please note: Your comment or complaint and any subsequent communications concerning your complaint must be made in writing. We will provide you with a written response.

Further information about raising concerns is available from the Information Commissioner’s Office

Other types of complaint

If your concern does not relate to our handling of personal information or a personal information request please refer to our Council information request complaints web page or our corporate Compliments, Comments and Complaints web page.

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