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This webpage is designed to answer frequently asked questions about the Capacity Tracker, raised by adult social care providers.
The Capacity Tracker, along with a lot of information and useful tips can be accessed below
Capacity Tracker
Locally, we use the information contained in the Capacity Tracker for a number of purposes, including but not limited to:
Further information about how the information recorded in the Capacity Tracker is used and why you are asked to routinely update the Capacity Tracker can be found in the support national guidance:
Health and Care Act 2022: adult social care information provisions
Adult social care provider information provisions: guidance for providers on data collection
To comply with the mandate, the Capacity Tracker should be updated at least once during the designated 7-day reporting window.
The window opens at the start of the eighth day of each month.
The window typically closed at the end of the fourteenth day of each month, unless this is a Sunday or Bank Holiday meaning you should update by the end of the next working day.
The start date and end date are included.
The Capacity Tracker is subject to regular review and change.
A list of the current requirements (by service type) can be found in the following guidance:
Formal notice of a mandate for all adult social care providers
If you do not complete the Capacity Tracker, you will be contacted by colleagues from NECS to help and support you, in the first instance.
If you do not complete the Capacity Tracker you may be issued with a financial penalty, in one of the following circumstances:
In the first instance, a Notice of Intent will be issued by the NHS Business Services Authority. Individual circumstances and reasons for not completing the Capacity Tracker will be considered.
It is really important you keep CQC up to date with any changes:Phone: 03000 616161Email: enquiries@cqc.org.uk
If you don’t keep your information up to date, you risk getting a penalty.
If a person leaves, you should contact the Capacity Tracker Team to update the account details (see the contact details below)
There is lots of information and support available from the Capacity Tracker Team (including amendments and admin queries):Phone: 0191 691 3729Email: necsu.capacitytracker@nhs.net
If you require support on answering specific questions:Email: capacitytracker-guidance@dhsc.gov.uk
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