Appeals and complaints

No, please send your parking fine appeals, along with your PCN number and full address, in writing to:

Parking Services,
PO Box 2994,
Stoke on Trent,
ST4 9FG

Once we receive this we will send you a written response.

No. It's now too late to dispute. A charge certificate is only issued when you can no longer appeal the charge.

You will have already been issued a notice to owner, which is a document that will be sent to you after 28 days. It will tell you that you have a further 28 days to pay the full fine. It will have gone to the same address as your charge certificate.

We will register the debt at the Traffic Enforcement Centre (TEC) and send you the court order. You can then make a Witness Statement if you didn't receive the notice to owner document.

A document called a 'notice to owner' will be sent to you after 28 days, which will tell you what grounds you can formally dispute. This formal dispute is called a representation, and will be resolved in one of two ways:

• If your dispute is accepted the case will be closed and this will be confirmed in writing.
• If we don't accept your dispute, we will give you a 'notice of rejection'. This document will tell you that you must pay within 28 days, or appeal to the independent adjudicator.

If you didn't own the vehicle when the fine was issued, you must make a formal dispute and give us written evidence of the disposal or purchase, and also give details of the actual owner.

If you never owned the vehicle you must give us written evidence from the DVLA. If you have no written evidence you can get legal advice.