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Appeals and complaints

 
Answer:

When you appeal a bus lane penalty fine you must do so in writing to:

Parking Services,
PO Box 2994,
Stoke on Trent,
ST4 9FG

Alternatively you can send it via email to: parking@stoke.gov.uk

Make sure you include your PCN number, which starts with the letters GE, and your full address. Try to make your appeal as clearly and simply as possible, while including copies of any evidence that could help support your case.

Answer:

If your appeal is received within 14 days of the penalty charge notice issue date, the discounted rate will be held until a decision is made.

If your appeal is received after 14 days of the issue date you must pay the standard charge.

Answer:

No, please send your parking fine appeals, along with your PCN number and full address, in writing to:

Parking Services,
PO Box 2994,
Stoke on Trent,
ST4 9FG

Once we receive this we will send you a written response.

Answer:

You should not receive any further documents or demands after paying a fine. If you do, please write to:

Parking Services,
PO Box 2994,
Stoke on Trent,
ST4 9FG

Make sure that you include evidence of payment, such as a copy of both sides of your cheque/postal order or other proof of payment.

Answer:

No. It's now too late to dispute. A charge certificate is only issued when you can no longer appeal the charge.

You will have already been issued a notice to owner, which is a document that will be sent to you after 28 days. It will tell you that you have a further 28 days to pay the full fine. It will have gone to the same address as your charge certificate.

We will register the debt at the Traffic Enforcement Centre (TEC) and send you the court order. You can then make a Witness Statement if you didn't receive the notice to owner document.

Answer:
No. Your court papers can tell you if you have grounds to make a witness statement, which means you might have the opportunity to present your case.
Answer:

A document called a 'notice to owner' will be sent to you after 28 days, which will tell you what grounds you can formally dispute. This formal dispute is called a representation, and will be resolved in one of two ways:

  • If your dispute is accepted the case will be closed and this will be confirmed in writing.
  • If we don't accept your dispute, we will give you a 'notice of rejection'. This document will tell you that you must pay within 28 days, or appeal to the independent adjudicator.

If you didn't own the vehicle when the fine was issued, you must make a formal dispute and give us written evidence of the disposal or purchase, and also give details of the actual owner.

If you never owned the vehicle you must give us written evidence from the DVLA. If you have no written evidence you can get legal advice.

Answer:
No. Please speak directly to the Bailiff, seek legal advice or contact Citizens Advice.
Answer:

You must contact the Bailiffs themselves, as they will have their own complaints procedure.

If you think the charges are too high you can ask your local county court to look into them, but you might have to pay for this.

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