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The easiest way is to pay online, but you can also pay via:
Telephone: 0300 111 8000Post: Send a cheque with your full name, address and penalty charge notice number (starting with the letters GE) to:
Parking ServicesPO Box 2994Stoke on TrentST4 9FG
A bus lane fine is £60. If this is paid within 14 days of the date of service then the charge is reduced to £30.
If you have not paid after one month, you will also be billed for all additional costs of recovering your debt.
You can appeal against the charge if:
We may also consider other appeals if the registered keeper/owner feels that there are other circumstances.
Appeals can be made in writing to:
Alternatively you can send it via email to: parking@stoke.gov.uk
You will need to clearly state your penalty charge notice number starting with the letters GE and your full postal address. Please state your case clearly and simply and include with your appeal copies of any evidence that will support your case.
Please note: No appeals will be accepted via telephone or in person. If we reject your appeal then you will still have the choice to go to an independent adjudicator who will consider your case impartially.
We enforce bus lanes to make sure that the benefits of their use are gained. These include:
Always check the signs at the start of a bus lane before entering to avoid getting a fine.
Some bus lanes are not permanently in operation, so the days and times of operation will be displayed on the signs.
Generally only buses, and occasionally other vehicles such as pedal cycles, motorcycles and taxis, are allowed to use the bus lane during the hours of operation as shown on nearby signs.
A bus is defined as a motor vehicle constructed or adapted to carry more than 8 passengers. In some cases only ‘local’ buses operating a local timetabled service for fee paying passengers are allowed.
Bus lanes are created using traffic regulation orders made by ourselves under the Road Traffic Regulation Act 1984. This allows us to place various restrictions on roads.
Confirmation and certification of the cameras we use to enforce bus lanes, as well as our declaration of compliance and legal notices are available to view below:
We are a member of the Bus Lane Adjudication service.
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