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On Street Parking Enforcement Privacy Notice

The type of personal information we collect  

We collect the following information as part of the parking enforcement process: 

  • Name 
  • Address 
  • Email Address 
  • Penalty Reference 
  • If paying by cheque – any supporting information sent with the cheque 
  • If paying online or by phone – payment details such as card details are collected when payment is made 


How we get your personal information and why we collect it 

When you make payment, information is sent to our payment provider Access Paysuite. Access Paysuite then provide the information to us. We have access to all information listed above, however card details are encrypted. 

We collect this data so that we are able to process payments and manage the enforcement of On-Street Parking penalties.  

Penalty Notices are originally issued by Stoke-on-Trent City council on behalf of Staffordshire County Council, and payments are made to us via our payment provider. Stoke-on-Trent City council’s privacy notice for parking enforcement can be found here: 

Fair processing notices - Parking penalty charges | Stoke-on-Trent 

Staffordshire County Council use the information that you provide in order to process payments made for penalty charges.

We share information provided with Stoke City Council. The information we share with Stoke Council is: 

  • Payment (GE) Reference 
  • Amount of payment 
  • Value of payment 

We share this with Stoke so that they are able to mark fines as paid on their system. 

Under the General Data Protection Regulation (GDPR), we rely on the lawful basis ‘Public Task’ - “processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller”. We rely on public task in respect of regulations made under the Traffic Management Act 2004. Complying with these regulations ensures that we can effectively deliver parking and traffic related services.      

How your information is stored 

The information we collect is securely stored on our income management system, Access Paysuite. This is stored for 7 years. 

We also store Date, Value and Payment Reference on our payment system, Integra. This information will be held on this system for 6 years.  

Your data protection rights 

You have rights under Data Protection Law. These rights are outlined in our main privacy notice

How to contact us 

Please contact us if you have any questions about our privacy policy, information we hold about you, or if you have a complaint about privacy or misuse of personal data. 

Email: DPO@staffordshire.gov.uk 

Post to: Data Protection Officer Information Governance Unit 

Staffordshire County Council 

1 Staffordshire Place 

Stafford 

ST16 2DH 

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to the Information Commissioner’s Office (ICO). 

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