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National lockdown: Stay at home

On-street parking enforcement

The following information is for penalty charge notices (PCNs) issued for on-street parking offences only. On-street PCN’s have notice numbers that begin with GE.

How much will I have to pay?

  • Higher level offences: £70. Reduced to £35 if paid within 14 days.
  • Lower level offences: £50. Reduced to £25 if paid within 14 days.

How do I pay?

The easiest way is to pay online, but you can also pay via:

Telephone: 0300 111 8000

Post: Send a cheque with your full name, address and penalty charge notice number to:

Parking Services
PO Box 2994
Stoke on Trent
ST4 9FG

How do I appeal? 

When you appeal a PCN you must do so in writing to: 

Parking Services
PO Box 2994
Stoke-on-Trent
ST4 9FG

Alternatively you can send it via  email.  

Make sure you include your PCN number, which starts with the letters GE, and your full address. Try to outline the reasons for your appeal as clearly and simply as possible, while including copies of any evidence that could help support your case.

Should your initial appeal (known as informal challenge) be rejected, you will get another opportunity to appeal (known as formal representation) and then a final opportunity with an independent adjudicator appointed by the traffic penalty tribunal. More details on the appeal process can be found on the Traffic Penalty Tribunal website. 

Car park fines

Fines for off street parking, such as car parks, are payable to the district or borough that issued the fine. The issuing authority logo and name will be displayed on the penalty charge notice. Only payments that begin with GE should be made to Staffordshire County Council.

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