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Bus lane enforcement

Bus lanes (also known as bus gates or bus only streets) help public transport to run efficiently in busy areas. We monitor the lanes with cameras to make sure that they are used correctly.

Vehicles which enter bus lanes illegally may receive a penalty charge notice (PCN).

How much is the bus lane penalty charge notice?

The penalty charge for contravening a bus lane is fixed. The penalty charge for bus lane offences is £60, which will be reduced to £30 if paid within 14 days.

How do I pay?

The easiest way is to pay online, but you can also pay via:

Telephone: 0300 111 8000

Post: Send a cheque made payable to ‘Staffordshire County Council’, with your full name, address and PCN number (starting with the letters GE) printed on the reverse to:

Parking Services
PO Box 2994
Stoke-on-Trent
ST4 9FG

How do I appeal?

When you appeal a bus lane PCN you must do so in writing to:

Parking Services,
PO Box 2994,
Stoke-on-Trent,
ST4 9FG

Alternatively, you can send your appeal via email.

Make sure you include your PCN number, which starts with the letters GE, your name and your full address. Try to outline the reasons for your appeal as clearly and simply as possible, while including copies of any evidence that could help support your case.

Should your appeal (known as formal representation) be rejected, you will have another opportunity to appeal with an independent adjudicator appointed by the traffic penalty tribunal. More details on the appeal process can be found on the Traffic Penalty Tribunal website.

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