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Changes to how you can contact Highways and the Blue Badge team

We have changed the way people contact highways and parking permits for people with a disability (also known as a 'Blue Badge').

At the moment, you can contact the teams either online, using MyStaffs App or by calling our customer contact centre.

As most people already choose to contact us about highways or a Blue Badge application using our online service, we have moved to an online only service (including the website and MyStaffs App).

Our online service is available 24/7, 365 days per year, which means that people can report highways issues and apply for a new Blue Badge wherever they have internet access and at any time.

It is also cheaper for us to manage an enquiry which has come through to us online. By increasing the number of people who get in touch with us using an online service, we can save money and reinvest it into other frontline services.

The customer contact centre is now open

  • Monday - Friday 9am - 5pm

The vast majority (94%) of calls to our customer contact centre come between the hours of 9am and 5pm on weekdays. By closing the centre over the weekend, we can ensure that enough customer service advisors are available during the busiest times during the week.

Blue badges

Answer:

The internet has changed the way people run their lives significantly. Most people use the web to shop, bank or connect with friends and family online because it’s convenient for them.

Here at Staffordshire County Council, 62% of contact is made online or through email.  

As a result, the majority of reports around highways faults and Blue Badge applications already come to us via our website. 

We would like more people to use digital services like the website to connect with us because it is more cost-effective for us to deal with an enquiry or application online that it is on the telephone or face to face.

This means that we can make good use of tax payers money and reinvest the money we save in other frontline services.  

Answer:
No, there is no statutory duty to provide services via the telephone.
Answer:
Our website will outline what an emergency highways fault is and how to report it.

If you need to report an emergency and it is outside the opening hours for our Customer Contact Centre our automated telephone service will provide you with information about who to contact or will offer to divert you.

Answer:
Yes. Our Customer Contact Centre will still be available to answer phone calls relating to other services between 9am and 5pm, Monday to Friday.

However, if the changes are agreed, all enquiries relating to highways and blue badges will be online-only.

Highways 

Answer:
Our website will be fully revised, and all support information will be published online for the public to view.
Answer:
You can report a highways fault using the online form. Alternatively, you can download the MyStaffsApp and log a defect wherever you are.

Once reported, you will receive automatic updates via email regarding your query.

 Frequently asked questions

Answer:

The internet has changed the way people run their lives significantly. Most people use the web to shop, bank or connect with friends and family online because it’s convenient for them.

Here at Staffordshire County Council, 62% of contact is made online or through email.  

As a result, the majority of reports around highways faults and Blue Badge applications already come to us via our website. 

We would like more people to use digital services like the website to connect with us because it is more cost-effective for us to deal with an enquiry or application online that it is on the telephone or face to face.

This means that we can make good use of tax payers money and reinvest the money we save in other frontline services.  

Answer:
No, there is no statutory duty to provide services via the telephone.
Answer:
Our website will outline what an emergency highways fault is and how to report it.

If you need to report an emergency and it is outside the opening hours for our Customer Contact Centre our automated telephone service will provide you with information about who to contact or will offer to divert you.

Answer:
Yes. Our Customer Contact Centre will still be available to answer phone calls relating to other services between 9am and 5pm, Monday to Friday.

However, if the changes are agreed, all enquiries relating to highways and blue badges will be online-only.

 

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