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Why is the council proposing to change the way that people contact highways and the Blue Badge team so that it is online only?

Question:
Why is the council proposing to change the way that people contact highways and the Blue Badge team so that it is online only?
Answer:

The internet has changed the way people run their lives significantly. Most people use the web to shop, bank or connect with friends and family online because it’s convenient for them.

Here at Staffordshire County Council, 62% of contact is made online or through email.  

As a result, the majority of reports around highways faults and Blue Badge applications already come to us via our website. 

We would like more people to use digital services like the website to connect with us because it is more cost-effective for us to deal with an enquiry or application online that it is on the telephone or face to face.

This means that we can make good use of tax payers money and reinvest the money we save in other frontline services.  

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