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Domestic abuse

What is domestic abuse?

The Domestic Abuse Act 2021 has created a statutory definition of domestic abuse, which consists of:

“any incident or pattern of incidents between those aged 16 or over who are personally connected and the behaviour is abusive. The abuse can encompass, physical or sexual abuse, violent or threatening behaviour, controlling or coercive behaviour, economic, psychological, and emotional or other abuse”.

‘Breaking the Cycle of Domestic Abuse’ - Staffordshire and Stoke-on-Trent Domestic Abuse Strategy 2021-2024

Domestic Abuse Strategy 2021-2024 (946KB)

Where can I get support?

New Era

This is the domestic abuse (DA) service operating across Staffordshire and Stoke-on-Trent from 1 October 2018.  It offers help to all those affected by domestic abuse in Staffordshire and Stoke-on-Trent and provides free and confidential support for victims, perpetrators and their families.

Support for victims

Phone: 0300 303 3778.
Alternatively, if you'd like to chat remotely to New Era, you can do this now by live chat; click the red box on the bottom right.

Email: new-era@victimsupport.org.uk
For general enquiries about New Era's Children and Young People services, please email: new-eraCYP@victimsupport.org.uk

Complete the secure online web form to refer to New Era.

View the New Era website.

24 hours a day, 7 days a week, specialist help is available for all victims when they need it most. The service also provides a live webchat facility, which can be accessed day or night (details in Getting Help section).

New Era aims to end relationship abuse through a wide range of individual and group support for adults, children and young people (aged four to 17), for as long as they need it. New Era staff are able to help you, whether you’ve made a report to the police or not.

More information about the New Era victim services can be found in a series of leaflets which are available to download from the Victim Support website.

Services for perpetrators wanting to change their behaviour

Phone: 01785 904770 

Email: new-era@justice.gov.uk

Anyone displaying unhealthy or abusive behaviour within their relationship, and wants support to change this, can access help from New Era perpetrator services. They are available to everyone. New Era services can also help children under 16 years of age who need support with relationship-based behaviour and one-to-one guidance around healthy relationships.

Perpetrator support is offered by the Probation Service, working across Staffordshire and Stoke-on-Trent. The support is based on the voluntary participation of the perpetrator.The Probation Service will work with individuals to understand which one-to-one or group work programme will be the most suitable, using a range of evidence-based interventions.

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