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Funding the cost of care and support

For further information about funding, please see the pages listed on the right hand side, or if using a mobile, select 'related content' at the top of the page.



Coronavirus update

Due to the current coronavirus impact on our services, we would like to reassure you about the following:

  • we will meet the relevant costs incurred to both you or a family member (once you or they have fallen below the threshold) and to the provider
  • we will keep a comprehensive list of anyone who is impacted by these delays so we can follow up on any outstanding financial assessments
  • we will undertake as soon as possible any financial assessment required once you or they have advised us that you or they have fallen below the threshold to try and ensure a payment is made
  • we will also ensure a financial assessment is undertaken with anyone concerned when the current coronavirus crisis has passed. This will ensure any back-dated fees are paid accordingly to you or your family member and to your provider

Please accept our apologies for any uncertainty you may be experiencing. The speed of change due to the spread of the coronavirus is creating challenges for us in trying to maintain our usual business.



Can I get help?

If you need help with paying for care you will need to have a care and support assessment. This assessment applies national rules to see if you have care needs which make you eligible for care and support.

The amount of money that we can then pay towards the cost of your care depends on your financial situation.

If you would like to check if you are likely to have to pay towards any care services you receive through us, you can use our financial eligibility checker.

The checker is only a rough calculation. If we agree that you are eligible for care, we will ask you to have a financial assessment to determine who pays for the care you need. You and/or your family or representatives can complete this, or we can work with you to complete it.



What should I do if I have to pay the full cost?

If you do not qualify for any financial help, or if you choose not to tell us about your financial circumstances you will have to pay the full cost of care. You will be known as a  self-funder.

Planning your future care and support needs can be complicated and paying for it can be expensive.

You should always seek  independent financial advice. There may be options available to protect your interests.

You should also see if you are eligible to claim any welfare benefits. Use this  free benefits calculator to check to see if you are entitled.



Can I still get help if I have to pay the full cost?

No matter what the outcome is, we will still offer you advice. We can work with you to develop a  care and support plan which will set out how your needs can be best met.

We can also arrange any non-residential care and support for you. 

 Please note

We are not permitted by law to arrange residential or nursing care for you.

There will be an initial arrangement fee plus an ongoing annual fee to cover the administrative costs of doing so. Please contact us for the current fees.

We will charge you an initial arrangement fee plus ongoing annual fees to cover our costs of making such arrangements. You will be informed at the time what the current fees are.



What if I am financially eligible for some support?

We will work with you to:



Can I get financial help with home adaptations or equipment?

If you are disabled you could apply for a  disabled facilities grant that can help you to make the changes you need to your home. 

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