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Staffordshire will move to very high COVID alert level on 2 December

Contact us

Staffordshire Cares

We have a dedicated phone number and email address for all adult social care services:



Emails are screened throughout the day and prioritised according to urgency.

Working hours

The team work between the following hours:

  • Monday to Friday, 9am to 5pm, except bank holidays

If you already have a dedicated social care team, please contact them directly.



Emergency Duty Team (EDT)

The team work outside of normal office hours.

They deal with adult safeguarding and mental health assessments and prioritise referrals. Providing us with as much information as possible helps us respond more effectively.

Please note

If you are dealing with a high risk or urgent situation outside of normal working offices and you cannot wait for the local office to open, contact the emergency duty team.


Mobile (for texts only)


Working hours

The team work between the following hours:

  • Monday to Friday, 5pm to 9am
  • Saturday, Sunday, Bank Holidays, 24 hour service



Direct payments team

To contact the team:



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Latest social care and health news

Cases falling but hard work still lies ahead

Keep up the hard work is the rallying cry for residents and businesses as Staffordshire's infection rates fall and the end of national 'lockdown' restrictions looms.
30 November 2020

Staffordshire To Move To Very Highest Tier For Covid-19 After Lockdown

Staffordshire is to be escalated to the Covid-19 Very High Alert Level when the current national lockdown restrictions end on December 2.
26 November 2020

Residents in Moorlands Covid-19 Hotspots Urged to Get Tested

Residents in parts of the Staffordshire Moorlands are being urged to book a test for Covid-19.
25 November 2020

Leader welcomes the relaxing of restrictions with a cautionary note for Staffordshire

Staffordshire residents and businesses are being asked to remain cautious despite the imminent ending of the second national 'lockdown'.
23 November 2020

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