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National lockdown: Stay at home

Request personal information

Coronavirus (COVID-19)

During the current situation we will try to meet the statutory deadlines for processing access to information requests. However, it is likely that resources, whether they are finances or people, may be diverted away from access to information work to deal with priority public services.

Please be patient if you experience delays when making information rights requests during the pandemic. Where practicable, we will try to notify you if there is likely to be a delay in being able to provide the information you have requested.

You have the right to ask for access to a copy of the information that is held about you. This is known as a subject access request.

You can make a subject access request to us for information we hold about you.

However, we only hold personal information relating to the services we provide. Please check our guide to personal information we do not hold before you make a subject access request to us.

Please note that the council’s Access to Information Team do not deal with requests for children’s social care records these requests are deal with by the council’s Families First Team.

You can use the form below to request personal information (Excluding requests for children’s social care information):

Dealing your request requires us to process your personal information for this purpose. Please see our fair processing notice for details.

Where to send your request

Email: accessinformation@staffordshire.gov.uk

Postal address:

Access Team - Corporate Services
Staffordshire County Council
1 Staffordshire Place
Stafford
ST16 2DH

Help and advice

Please contact us if you need advice about making your request for personal information or if you need help to put your request in writing.

You can contact us using the above addresses or by phone:  01785 276682

Further information about requesting personal information is available from the Information Commissioner’s Office.

Who can request personal information?

You can make a request for your own personal information.

You may request information about or on behalf of someone else if you:

  • have explicit written consent or a registered Lasting Power of Attorney giving you authority to act on behalf of someone else

  • are a parent acting on behalf of a child

  • are a solicitor requesting information on behalf of a client with their written consent

You will be expected to provide copies of documents to prove your identity, and where required, evidence of your authority to act on behalf of someone else.

Please note: only provide copies of documents as evidence and not the original.

What you will get

We will aim to respond to your request within one month. However, this can be extended by 2 months if your request is complex. You will be told if the response period is to be extended.

In response to your request for information you are entitled to receive:

  • Confirmation, or otherwise, that we are processing information about you

  • Copies of the personal information that you are entitled to see

  • Other supplementary information

Regulations specify other supplementary information we should provide. However, much of this information is contained in our privacy notice or more specific information in fair processing notices.

Information you may not receive

You are only entitled to your own personal information. You are not entitled to other people's personal information. However, you can make a request for information if you have the right, or are authorised, to act on someone else’s behalf.

If information we hold includes information about another person this will be redacted in a way which makes obvious we have hidden information to which you are not entitled to see.

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