Staffordshire Trading Standards is encouraging people to pause and ask a few important questions before agreeing to emergency call-out services such as locksmiths, plumbers, electricians and drainage contractors.
When faced with a burst pipe, a broken lock or a power cut, it can be tempting to accept help from the first available trader. However, Trading Standards officers are reminding consumers that emergency situations can sometimes lead to rushed decisions and unexpected costs.
While the vast majority of tradespeople provide a professional and valuable service, complaints received both locally and nationally show that some consumers have been left facing bills that were significantly higher than expected or have agreed to additional work without fully understanding the costs involved.
To help people make informed decisions, officers are supporting the national Take Five campaign and its simple message: Stop, Challenge, Protect.
Anthony Screen, Cabinet Member for Community Safety and Resilience at Staffordshire County Council, said:
"Emergency situations can make people feel under pressure to make quick decisions, which is why we're supporting this 'Take Five' campaign.
"Whether you've been locked out of your home, have a burst pipe or need urgent repairs, taking a few minutes to ask questions, understand the costs involved and check what work is being proposed can help avoid unexpected expense.
"Most tradespeople provide an honest and professional service, but we remain committed to protecting residents from rogue traders and those who seek to exploit customers. We will continue to support strong enforcement action against anyone found breaking the law."
People should check whether there is a call-out charge, whether travel costs apply, and how the final bill will be calculated. Consumers should also be aware that a trader advertising locally may not necessarily be based nearby, which could result in additional travel charges.
People are also being advised to challenge any recommendations for extra work by asking why it is needed, what it will cost, whether there are alternative solutions and to request written pricing information where possible.
Finally, consumers should protect themselves by keeping quotations, invoices and receipts, making a note of what has been agreed and retaining the trader’s contact details. If something does not seem right, residents should seek advice before making payment where possible.
Anyone concerned they have been misled or treated unfairly can contact the Citizens Advice Consumer Service via their website or by calling 0808 223 1133 for advice and support.
