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Blue Badges (Parking Concessions for the Disabled)

Blue Badges are for drivers, passengers or children with severe mobility problems and for those who are registered blind. The scheme allows badge holders to park close to their destination, but applies only to on-street parking.

You can apply online or by telephone on 0300 111 8000.


You can get a Blue Badge if you:

  • are severely sight impaired or blind
  • are terminally ill
  • receive the War Pensioners’ Mobility Supplement
  • receive Personal Independence Payment (PIP) and scored 8 points or more under the “Moving Around” area of your assessment
  • receive the higher rate of the mobility component of the Disability Living Allowance (DLA)
  • have been awarded a lump sum benefit from the Armed Forces Compensation scheme
  • are a regular driver and have severe upper limb disabilities in both arms and you are unable to operate or have some difficulty operating, all or some types of parking meter*
  • have a permanent and substantial disability which means you can’t walk or find walking very difficult*

* You may need to be assessed for eligibility


You can either apply online or telephone 0300 111 8000.

Applying online

Before you apply online, you will need  to have the following ready. Documents need to be in a digital format that can be uploaded onto the application form. You can use a scanner or take a photo of a document with a smartphone:

1. Proof of address. This is a document from within the last 12 months with the applicant's name and address. For example:

  • a council tax bill
  • or a utility bill
  • or a driving licence

2. Proof of identity. This is an identity document for the applicant. For example:

  • a birth or marriage certificate
  • or passport
  • or driving licence

3. A digital passport-style photo (if you don’t have a bus pass)

4. Any documents to give evidence that you meet the criteria you are applying under. For example:

  • Personal Independence Payment (PIP) entitlement letter
  • or Disability Living Allowance (DLA) entitlement letter
  • or War Pensioners' Mobility Supplement entitlement letter
  • or award letter from the Armed Forces Compensation Scheme
  • or Certificate of Visual Impairment

Please note: If you do not have any of the above, you can still apply. You may need an assessment for eligibility instead.

5. A credit or debit card to pay the £10 fee. The fee is to cover the cost of the badge being produced.

When you have all the above ready, apply online.

Face to face enquiries

An ICT buddy, where possible, will be able to assist you with completing an online application.

For more information, please see Face to face enquiries.

Posting documents

If you do not have digital copies of the evidence listed above, you can post copies of documents and photos to:

Customer Service Centre
2 Staffordshire Place
ST16 2DH

Please note:

  • Please include your telephone number in case of any queries.
  • Please do not post original documents as we are unable to return them.

We recommend that you apply for a renewal 6  weeks before the expiry date and we will aim to deliver your new Blue Badge before your old badge expires.

Please note that during periods of high demand your badge may take longer to be delivered.


The easiest way is to renew online 4 to 10 weeks before your badge expires.

To renew online

You will need the following: 

  • The serial number on the current badge.
  • If you do not have a bus pass you will need to upload a digital passport-style photo (not a printed paper photo). This can be one from your computer, tablet or phone.
  • A credit or debit card to pay the £10 fee. 

To renew over the phone

If you do not have access to the Internet you can call us on 0300 111 8000 to renew your badge. You will need: 

  • The serial number on the current badge
  • A credit or debit card to pay the £10 fee

Please note: We recommend that you apply for a renewal 6  weeks before the expiry date and we will aim to deliver your new Blue Badge before your old badge expires. During periods of high demand your badge may take longer to be delivered.


Displaying your badge

Place your Blue Badge on the dashboard of your vehicle where it can be clearly read through the front windscreen and visible to the Enforcement Officers. If there is no dashboard or facia panel in your vehicle, you must still display the badge in a place where it can be clearly read from outside the vehicle.

The side containing the expiry date, issuing authority and wheelchair symbol should be showing.

Make sure that the details on the front of the badge are readable. If they become unreadable through fading or wear and tear, you must return the badge to your local authority so they can issue you with a new one. Displaying a badge that is illegible may result in a parking fine.

How to use the badge time clock

The associated time clock only needs to be displayed when you are parking on yellow lines or in a Blue Badge parking bay that has a time limit.

In both cases, you should set the time of arrival on the clock and display it next to your badge on the dashboard.


Before you park 

  • Ensure that you check signage carefully
  • Check that your Blue Badge has not expired
  • Park in a marked bay

Please note: Motorists parked in disabled bays who do not clearly display a valid Blue Badge in accordance with the instructions provided will be liable for a parking fine.

Where can I park?

Eligible Blue Badge holders, carrying and displaying a valid badge correctly, may park:

  • for up to 3 hours on roads where waiting is prohibited, such as single or double yellow lines, unless the signs say 'no loading or unloading'
  • all day on roads where parking is free but restricted by time
  • on most council-run car parks. Please check signage for prices and time restrictions

Please note: Do not park in a pedestrian zone unless there is a sign showing that vehicles displaying a Blue Badge are exempt.

Where can I not park?

The Blue Badge is not a licence to park anywhere. You must not park:

  • in places where a ban on loading or unloading is in force, as indicated by kerb markings
  • in parking places reserved for specific users such as residents' bays or loading bays
  • on pedestrian crossings (zebra, pelican, toucan and puffin crossings), including areas marked by zig-zag lines
  • on clearways (roads with no stopping in force)
  • on bus, tram or cycle lanes or cycle tracks
  • where there are double white lines in the centre of the road (even if one of the lines is broken)
  • by suspended parking meter bays or when the use of the meter is not allowed
  • where temporary parking restrictions are in force, e.g. by no-waiting cones

Further information is available in the Rights and Responsibilities in England leaflet.


You will need to apply for a replacement.  The easiest way is to apply online. If you do not have access to the Internet please call 0300 111 8000 to replace the badge over the phone.

Please note: 

  • You will need a debit or credit card to pay the £10 charge to replace the lost or stolen badge
  • To prevent fraud we can only post replacement badges to the address on the original badge record.  If you have moved address you will need to start a new application and submit your criteria evidence once again. 

Please return it to: 

Customer Service Centre
2 Staffordshire Place
ST16 2DH


Please cut it up and return it to:

Customer Service Centre
2 Staffordshire Place
ST16 2DH

The £10 fee is to cover the cost of the badge being produced. Refunds cannot be given after the badge has been created.
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