Share your experience, feedback on adult social care services

Two ways to share your experience

1. Quality experience forms – general feedback

Use these forms to share your experience of a care service. They help us understand overall quality and identify trends.

• questions are optional – answer only what you want.
• forms include ratings and space for comments.
• your details will stay confidential unless you agree to be contacted.

Choose the right form for the service you want to give feedback on:

Care home feedback

Care home quality experience form

Care home quality experience form - Easy read version

Home care feedback

Home care quality experience form

Home care quality experience form - Easy read version

Supported living feedback

Supported living quality experience form

Supported living quality experience form - Easy read version

Day opportunities feedback

Day opportunity service quality experience form

2. Quality assurance form – compliments or concerns

Use this form if you have a specific compliment or a quality concern about a care service.

• if you ask us to, we will share your concern with the service and request an investigation.
• if you share a compliment, we will make sure the service knows about it.

Use this form if:

• you have a particular issue that you couldn’t resolve with the service.
• you want to share a resolved issue for information purposes.
• you want to record a compliment.

Complete the quality assurance form

What these forms are NOT for

• Safeguarding concerns: If you think someone is being abused or is at risk, call 0345 604 2719 or use the safeguarding referral process.
• Formal complaints: If you want to make a formal complaint, contact the service first. If you’re not satisfied, contact the Staffordshire County Council Complaints Team.

Why your feedback matters

Your views help us understand what’s working well and where we need to improve. We want to hear from:

• people who use adult social care services
• family members and carers
• care providers and professionals
• members of the public

You can share compliments, concerns, or general feedback about any adult social care service in Staffordshire. This includes services outside Staffordshire if the person using them is a Staffordshire resident.

What happens after you submit a form?

We check your form to ensure we have all the information needed to process it. If you’ve asked us to contact the service, we will share your concern with them and request an investigation. Once we receive their response, we check it carefully to ensure it is detailed and appropriate. If you’ve shared a compliment, we record it and pass it on to the service.

Your privacy

If you give us your name and contact details, we’ll keep them within Staffordshire County Council. We might get in touch if we need more information about your feedback.