Overview
We welcome feedback about the services we provide and commission. We can use this to inform, review and where necessary improve our services. The easiest way to give us your feedback is by using the online forms below.
The council has several online self-service portals that need to be used when reporting certain issues. Should you contact us about an issue that is appropriate for the online self-service portal, we will re-direct you to that service.
Further information about matters that cannot be addressed by the council’s complaints procedure can be found on our types of complaint we cannot look at page. This also provides a list of some of the online reporting services.
Tips on how to make a complaint
Don't delay
- Make your complaint as soon as possible after the event as the council may not investigate matters that are over 12 months old.
- It is better to make your complaints as soon as you can so that you can remember all the details.
Make checks
- Make sure that your complaint is about a service that the council provides or commissions. For example, bin collections and council tax complaints are dealt with by local borough or district councils, not the county council
- Ensure that you have read the information on the complaints webpages so that you are aware of the types of issues that are excluded from the complaints procedures.
Be clear and brief
- Cover all the relevant points but be as brief as you can. Avoid writing long letters or emails - you may feel you need to write in great details but in most cases this is not necessary.
- Make your complaint easy to read - lengthy correspondence with unnecessary historical information will mean that it will take the council longer to assess your complaint.
- The council will contact you if it requires any further information.
Be clear about what you want
- Explain clearly what you hope to achieve by making a complaint.
Contact details
Make a complaint by email: complaintsandcustomerfeedback@staffordshire.gov.uk
Make a complaint by phone: 03001 118004
If you are unable to use our online complaint form or email facility, you can contact us by telephone. This is normally available Monday to Friday, between 10am and 2pm. An answer machine facility is available out of hours or on occasions where it is necessary to close the telephone line during office hours.
Phone regarding Adults and Children’s Social Care complaints: 0300 111 8004
Phone regarding all other matters: 0300 111 8000
Mini-com users can call here: 01785 276207
You can also write to us at:
Complaints Team
Staffordshire Place
Stafford ST16 2LP
