Local Government and Social Care Ombudsman
Who is the Local Government and Social Care Ombudsman?
The Local Government and Social Care Ombudsman is an independent, impartial authority that investigates complaints about councils and certain other organisations providing public services in England. Their role is to ensure that residents receive fair treatment, and to hold local authorities accountable for their actions and decisions.
What does the Ombudsman do?
- Investigates complaints from members of the public about local council services, including social care, housing, planning, education, and environmental services.
- Looks into concerns about adult social care provided by councils or care homes.
- Examines whether councils have acted properly and fairly, following the law and their own policies.
- Recommends solutions if things have gone wrong, including apologies, financial remedies, or changes to procedures.
When should you contact the Ombudsman?
You should contact the Local Government and Social Care Ombudsman if you have already complained to the council about a service or decision, and you are not satisfied with the outcome. The Ombudsman will expect you to have tried to resolve the issue with the council first.
How to make a complaint
- Raise your concern with the relevant department within the county council and follow the council’s complaints procedure.
- If the matter is not resolved to your satisfaction, you can submit a complaint to the Ombudsman either online, by phone, or by post.
- The Ombudsman will assess your case and may carry out an independent investigation.
Complaints to the Ombudsman are free, confidential, and do not affect your legal rights.
Further information
For more details about making a complaint, the Ombudsman’s role and powers, or to read published decisions:
Visit the Local Government and Social Care Ombudsman website
Contact Details
Local Government and Social Care Ombudsman
Telephone: 0300 061 0614
Address: PO Box 4771, Coventry, CV4 0EH
