Help and contact
If you need help managing your Direct Payment, support may be available through a Direct Payment Support Provider.
Support Providers can help with tasks such as payroll, recruitment, record keeping and managed account services.
If you are unable to manage the Direct Payment yourself, it may be possible for a representative to act on your behalf or for a managed account arrangement to be put in place. Speak to Staffordshire Cares or your practitioner for advice about the options available to you.
- Phone: 0300 111 8010
- Email (practitioners’ requests for statements): staffordshirecares@staffordshire.gov.uk
Direct Payment Team — questions about statements or your direct‑payment account
Payments / Direct Debit for assessed contributions
- Phone: 01785 276368
- Email: payments@staffordshire.gov.uk
