Equipment responsibilities, maintenance and contacts
Fixed equipment we maintain through the council’s contractor
- Vertical (through‑floor) lifts
- Step lifts
- Ceiling track hoists (including slings)
Stairlifts and Clos‑o‑Mats (adult installations) are not maintained by the council after the manufacturer’s warranty ends — the owner is responsible.
Exception: stairlifts installed for children under 18 continue to be maintained.
Portable equipment (for example, floor hoists, mattress variators, hospital beds, bath lifts) is maintained by Medequip: 01785 273950.
Contact the Fixed Equipment Service (FEMT)
Email: fixedequipmentmanagementteam@staffordshire.gov.uk
Phone: 01785 895380
Hours: Mon–Thu 8:30am–5:00pm; Fri 8:30am–4:30pm (excluding bank holidays)
Out of hours / new referrals: contact Staffordshire Cares on 0300 111 8010
Service and maintenance contractor (fixed equipment)
Lift & Engineering Services Ltd (since 1 October 2023)
Email: mailbox@lift-engineering.co.uk
Phone: 01530 245000
Working hours: Mon–Fri 8:30am–6:00pm
24/7 call‑out cover, 365 (366 in leap years)
Response targets: Priority 1 Emergency – within 2 hours; Priority 2 Urgent – within 24 hours; Priority 3 Normal – within 5 days
