Our use of cookies We use necessary cookies to make our site work. Necessary cookies enable core functionality such as security, network management, website analytics and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions. The cookies collect information in a way that does not directly identify anyone. For more information on how these cookies work, please see our privacy policy.

To agree to our use of cookies, click the 'Accept' button. No, give me more info
Accept
 

FAQs

Is it safe?

Staffordshire County Council is committed to protecting your privacy online. We have taken the following measures to help protect your information.

We use a digital certificate

A digital certificate is similar to an electronic passport. A digital certificate has been issued to Staffordshire County Council to prove we are who we say we are and so that you know you can trust us with sensitive information.

We send your information in coded format

Our secure server software encrypts all your personal information. Encryption means taking original information, for example, converting your payment card number into coded data so that it is unrecognisable as it travels across the internet.

When you enter the secure area of our web site you will see a padlock icon appear in the bottom right-hand corner of your computer monitor. You can click on the padlock to be sure that it is Staffordshire County Council you are trusting.

We do not store your payment card details

Once your payment has been processed your card details will not be stored. There is no risk that someone will fraudulently obtain them.

Your information will only be used for payments

The Data Protection Act 1998 ensures the protection and care of personal information. This means that information you give us electronically will only be used for the purpose you intended.

Can I pay more than one bill?

Yes, you can pay as many bills as you want on the internet service.

On the Automated Telephone Service, if you wish to pay more than one item, for example 2 separate Invoices/Bills please follow these steps: Complete the payment process for the first payment and then start again from the beginning for any further payments. This means you will put in your payments details for each payment you make.

We hope to improve the system in the future to make it easier to pay multiple bills.

Which debit and credit cards can I use?

You can pay by all major debit and credit cards with the exception of American Express.

Can I have a reciept?

Yes if you enter an email address on the payment details page we will send you a receipt. A receipt for a postal payment can be sent to you on request.

What if my card is refused?

Cards are not refused by Staffordshire County Council, they are refused by your bank.

There are many reasons why this may happen, but please contact your bank directly and they will be able to tell you why you couldn't use your Card. 

Should you find that a 3DSecure transaction is rejected, please contact your card issuing bank.

Why is Staffordshire County Council offering online payments?

The County Council is extending the ways that people can deal with us, to give our customers more choice in the way that our services are accessed and paid for. This includes the provision of more services using new technology.

There are no results that match your search criteria


Latest council news

New Short Film to Help find More Foster Families in Staffordshire

A new short film focusing on the urgent need for foster carers has been released.
Date:
15 October 2021

Fantastic Four Honoured by County Council

Four former Staffordshire County Councillors have been honoured for their long service to the council and to their communities.
Date:
14 October 2021

People Urged to Have Their Say about Climate Change in Interactive Project

Residents in parts of Staffordshire are being asked to share their thoughts and suggestions on how to tackle climate change in the county.
Date:
13 October 2021

Funding Still Available for Voluntary and Community Groups

Dozens of voluntary and community groups in Staffordshire are benefiting from county council funding and there's still time to apply.
Date:
11 October 2021

Visit the Staffordshire Newsroom

Contacting the chat service.

Please wait...
Chat with us
digital assistant
Enter your question below