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Learner feedback

We welcome learner feedback, and use it to help improve our service, as well as to recognise good practice.  We have a number of ways of collecting information about the learners’ experience of their course. 

Focus groups

An opportunity for learners to get together as a group and discuss their experience, usually with a specific theme.

Feedback questionnaires

At the end of the course, learners are asked to complete a quick survey to tell us if they enjoyed the course, and what they gained from it.

You can complete the 2021-22 survey by clicking on the link: Community Learning 2021-22 Learner Feedback

Progression Survey by telephone

We may telephone learners after the end of the course to find out what they have done since they left us. This is a really useful indication of whether learners have achieved their long-term goals.

We look at all this information together, to find out if the experience matches learners’ expectations.  We look for examples of good practice that can be adopted in other courses, to make sure you have the best possible learning experience.  If there are any concerns, we follow these up with the provider to put it right.

Learners can also contact Amanda Darlington, Head of Adult Learning & Skills, or the County Council at any time, to make a comment, compliment or complaint.

Email: communitylearning@staffordshire.gov.uk or amanda.darlngton@staffordshire.gov.uk

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Bus service commitment to help families

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Voluntary travel scheme backed for closure

A suspended scheme, which lets pupils not entitled to free school transport take up spare seats on school buses, is recommended for closure after no fair, workable solution was put forward for it to continue.
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Free Holiday Activities and Food for Low Income Families this Christmas

Thousands of Staffordshire school children will receive free hot meals and access to a range of activities over the Christmas holidays.
23 November 2021

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