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Citizen portal

Accessing the Portal

To sign up on the Citizen Portal and do the self-assessment, you'll need a valid email address. We'll use this email address to talk to you about your assessment. Some of the information might be private, so it's important to pick an email address you feel comfortable using. If you don't want to use an email address or don't have one, you can contact us using the details below, and we can do the assessment over the phone.

Before you start

  • This self-assessment is for adults (over 18 years).
  • Another person can help you fill out your self-assessment but they will need to use your email address.
  • You will also be given information on how you might meet your own needs.

Please see our guidance information for the online assessment.




The Citizen Portal helps you use certain services from the council. When you share your information there, it goes into the council's systems. We'll use it to contact you and process your requests But just sharing information doesn't mean you'll automatically get help.

When you finish one of our checks, a computer program called an algorithm might give suggestions on whether you could get help and estimate how much it might cost. This program works automatically, using the information you give, without people getting involved. If you don't like this program being used, you can tell us using the contact details below. Trained staff will be there every step of the way, ready to check and change things if needed.


We won't keep your information longer than we need to.

If you don't finish signing up or confirming your account, it will be deactivated after 28 days. If you don't complete your self-assessment or carer's assessment, we'll send you a message (like an email) saying we've deactivated your account and why.

If you start your online financial assessment but don't finish it, it will be deleted in 90 days after you last looked at it. 

If you choose to submit your online financial assessment information to view your indicative charge but are unsure if you wish to proceed, you will have 12 months from the date of submission before your financial assessment is deleted. 


You can get in touch with our Staffordshire Cares team at:

Telephone: 0300 111 8010 

Email: staffordshirecares@staffordshire.gov.uk

If you have trouble hearing:

Text/SMS: 07814 194 111

Minicom: 01785 276 207 


The information you provide in the Citizen Portal will be used for your care and support. It might be shared with other agencies like Midlands Partnership University NHS Foundation Trust, Multi Agency Safeguarding Hub (MASH), and Carers Hub who help with care and support.

For more about how we use your personal data, you can check our Privacy Notices:

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