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We use Google Analytics to track page visits through the site. These tell us which pages were visited, the route someone took through the site and an approximate location for the user. This cookie helps us to understand a user's route through the site, so that we can adapt and improve it. This does not record any personal details or monitor anything you type in our forms.
The information you provide in the Citizen Portal will be used for your care and support. It might be shared with other agencies like Midlands Partnership University NHS Foundation Trust, Multi Agency Safeguarding Hub (MASH), and Carers Hub who help with care and support.
For more about how we use your personal data, you can check our Privacy Notices:
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Please take part in a short survey so we can understand what we are doing well and how we can improve when it comes to our customer service.
The survey takes 5-10 minutes to complete and will make a big difference.
To take part, please leave your name and email address and we will send the survey to you when it launches in March 2024.