Telecare

What is Telecare?

Telecare provides a way for people to signal for help if they are in need in their homes. Anyone can use it, including the elderly, disabled and vulnerable people. You may have heard of them being called 'Carecall' or 'Lifeline' systems.

A standard telecare alarm package usually comes with a base unit. This either plugs into your telephone line or connects to the internet. It also comes with a call button, which you can wear as a pendant around the neck, wrist strap, or even as a brooch.

The call button is the part you use to call for help when needed. When you press it the call will be picked up by a response centre. A responder will assess your situation and make a decision about the help that you need.

What type of Telecare is available?

There are different types of telecare available:

Telephony service

Some telecare providers offer a service over the phone. This means that when you press the pendant, they will call a relative or carer, or the emergency services.

Responder service

Some providers offer a responder service as well as the telephony service. This means they have trained staff available who can come out and assess your situation. These staff are called responders.

Telecare extras

You can get other equipment that connect to the telecare system remotely. These can provide extra support to keep you independent and well. This sort of equipment usually costs more so you may want to shop around for the best price.

Some examples of equipment available are:

• Falls detector
• Smoke alarms
• Sensor pads
• Sensor lights
• Door sensors

You can find examples of the equipment by visiting the Living Made Easy website. 

New products come onto the market all the time, so it is important to shop around for the one that meets your needs.

Where can I shop for Telecare services?

Telecare is not free to Staffordshire residents. This means you have a choice of which Telecare provider you go with, what type of package you have and how much you pay.

Take a look on Staffordshire Connects to find what Telecare providers available in Staffordshire.

You can also use Staffordshire Connects to find hundreds of different care, support and wellbeing organisations, local activities, clubs and community groups taking place across Staffordshire.