If you think someone who has care and support needs is being abused or you think their safety is at risk, then it is important to report your concerns to us by calling the number below.
You must never assume that somebody else will recognise and report what you have seen or heard.
Where a crime has been committed or if you're worried about someone's immediate safety, contact the police by dialling 999.
British Sign Language (BSL) speakers can make a free video call to 999 using the 999 BSL website or app.
You can also contact the Relay UK Service if you have accessibility needs. Further information is available at Relay UK.
To report concerns about an adult please contact us:
Monday - Friday* 9am - 5pm
*Excludes Bank Holidays
A trained member of staff will be available between 9am - 5pm, Monday-Friday (excluding Bank Holidays).
This number is to refer concerns about abuse of a adult. If you have other welfare concerns for an adult please contact Staffordshire Cares.
Out of hours
If you have a concern about the safety of a vulnerable adult and need to report it overnight, over a weekend or on a Bank Holiday, contact the Emergency Duty Service:
For further guidance on reporting abuse of an adult please see the Staffordshire and Stoke on Trent Partnership Adult Safeguarding Board website.
Concerns about a child
If your concern is regarding a child (someone under the age of 18), please see our First Response page for information on how to contact the right team