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This is a new service – your feedback will help us to improve it

We need your help!

Help us to achieve ServiceMark accreditation

We are excited to announce that we are starting our journey to achieve the Institute of Customer Service (ICS) ServiceMark.

ServiceMark is a national standard, independently recognising an organisation’s achievement in customer service and its commitment to maintaining those standards.

What’s involved?

There are three stages we need to complete to become ServiceMark accredited. The first two elements provide insight into our customer service performance:

  1. Internal assessment using the ServCheck survey: an assessment of our employees’ engagement with our customer service strategy.
  2. Customer feedback: the Business Benchmarking survey will measure our customer satisfaction.
  3. Independent onsite assessment visit: to check we are meeting the benchmarks and taking action.

How can you help?

The first customer satisfaction survey will be launched on Monday 25 March 2024.

Over 2,000 people have volunteered to take part. The survey invite will be sent by email on 25 March 2024 to all those who volunteered. The email will come from the Institute of Customer Services and it will include our logo. 

The survey takes 5-10 minutes to complete and will make a big difference and make sure we are delivering excellent customer service to the people of Staffordshire.

Read our privacy notice.

Will you share the results?

Absolutely! We will keep this page updated and share the results with you here.


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