HAF Attendance Policies
Booking Policy
Purpose: To promote fair and efficient access to HAF activities for eligible children.
- All eligible families are encouraged to book in advance via EEQU
- Booking confirmation will be sent by email.
- Families should only book sessions they intend to use, to ensure fair access for others.
- Repeated non-attendance may result in future bookings being declined. · For help with making a booking please use this link: How do I make a booking
Walk-In Policy
Purpose: To ensure all children have fair access to HAF sessions while supporting providers to manage capacity safely and effectively.
Policy:
- Walk-ins will be permitted only where spaces are available, and it is safe to do so.
- You must have a valid HAF code.
- Parents/carers must complete registration and consent forms on arrival.
- Providers may refuse walk-ins if sessions are at full capacity or staffing ratios cannot be maintained.
- We will only accept one walk-in booking per child. To make subsequent bookings, parents are required to create an account via the council's booking platform EEQU. · For information on creating an EEQU account please use this link: How do I join to make bookings?
Cancellation Policy
Purpose: To maximise attendance and ensure sessions are fully utilised.
Policy:
- Families should cancel their booking as soon as possible if they can no longer attend, ideally at least 72 hours before the session.
- Cancellations must be made via the EEQU platform.
- Where children are absent for more than two booked sessions without notice, their remaining sessions may be released to other families and further sessions may be declined.
- ·n cases of emergency or illness, families should contact the provider to inform them of non-attendance.
- Providers will record all cancellations and non-attendance for reporting and planning purposes. · For help with cancelling a booking please visit this link: How do I cancel a booking?
