Information Governance Service Level Agreement
The Information Governance Unit (IGU) offer advice, guidance and training on information and cyber security and compliance with the data protection law, including the Data Protection Act, UK General Data Protection Regulation and the Freedom of Information Act.
The Information Governance Service Level Agreement package can be tailored to your setting, with bespoke quotes for Multi Academy Trusts and Federations and a tiered approach to service delivery, providing ultimate flexibility to suit specific needs.
Standard SLA
Information and Cyber Security, Data Protection & Freedom of Information
This first tier in the Information Governance SLA offer ensures that schools with policies, procedures and processes already in place, have access to day to day advice on the following topics:
| CCTV | Information Security Policy |
| Consent | Information Security Report |
| Data Breach* | International Transfers of data |
| Data Flow/Mapping | Privacy Notice |
| Data Protection Impact Assessment (DPIA)* | Redaction |
| Data Protection Policy | Retention |
| Freedom of Information | Subject Access Request (SAR)* |
| Information and Cyber Security | Third Party Contractors |
| Information Asset Register |
*These topics receive further specialist support under the DPO SLA
Included in the tier one SLA is:
Training
IGU provide nine training sessions throughout the course of an academic year, three sessions per term. For more information about availability take a look at our IGU Training Programme.
Information Security Health Check
Available on request, this health check comprises of a half day on-site visit and the production of an Information Security report and action plan (virtual for Out of County). A member of the team will step through reviewing security aspects of the school, the report will provide an outline with recommendations for appropriate action and measures to mitigate any risks found.
E-Bulletins
All schools purchasing this package will receive a monthly e-bulletin containing relevant advice, information and dates of training sessions, updates on guidance or legislation and any data protection news specifically related to the Education Sector.
Advice Line
The IGU team are on hand for advice via telephone and email 5 days a week, plus an out of hours number for emergencies.
DPO Service SLA
Data Protection Officer Service
The UK GDPR introduces a duty to appoint a Data Protection Officer (DPO) if you are a public authority or body, or if you carry out certain types of processing activities.
This second tier of the Information Governance SLA offer is designed to complement the Standard SLA with enhanced specialist support in areas where statutory timeframes, or specific legal obligations exist.
Data Protection Officer
This package fulfils your legal obligation to have a DPO appointed. The DPO is an independent monitoring and advisory role that supports your headteacher, senior leadership team and governing board towards compliance with the law.
Named Contact
In providing a named DPO for publication in school policies, this enhanced package provides a professional point of contact for liaison with the Information Commissioner’s Office (ICO).
Specialist Support
Specific guidance and advice provided by specialist GDPR Practitioners on how to handle, respond, record and report in the following areas:
| Data Protection Impact Assessment (DPIA) |
| Data Breach |
| Subject Access Request (SAR) |
Advice Line
The IGU team are on hand to provide support and advice via telephone and a dedicated DPO email inbox 5 days a week, plus an out of hours number for emergencies.
DPO Service SLA
GDPR Gap Analysis
A pre-requisite to the DPO Service SLA is the completion of a GDPR Gap Analysis, comprising a one-off on-site assessment of a school’s existing data protection practices (virtual for Out of County).
Gap Report
The Gap Report highlights areas of strength and tackles areas for development with a prioritised plan of action. Advice, supporting information and document templates will be provided to assist the school towards compliance.
For more information on the tiered SLAs on offer you can view the full details in our
or contact the team via the below:
Tel: 01785 278109