The child's voice and Staffordshire Families Integrated Front Door
It is imperative that Providers listen to the child's voice by asking questions that are not leading children to give a certain. Children should be encouraged to 'Tell', 'Explain' and 'Describe' (TED).
Providers are advised that in situations where a different explanation of an injury or mark is provided by a parent/carer to that of a child, a call should always be made the Front Door Service as part of the Staffordshire Families Integrated Front Door (formerly SCAS/First Response). Providers should record the date, time, name of the person they spoke to and response provided.
- New phone number from 21 July : 0300 111 8033 - available Monday-Thursday 8:30am-5pm and Friday 8:30am – 4:30pm
- Call 0345 604 2886 out of hours to speak to the Emergency Duty Service
Staffordshire Families Integrated Front Door (SFIFD)
Staffordshire County Council
Stafford
ST16 2LP
