Community help points are friendly, local places such as libraries and community centres where you can get support, information, and referrals. They are designed to help you stay independent, connected, and confident in managing everyday life.
What do they do?
Community help points can support you with:
- Finding information about local services and activities.
- Becoming more confident in using the internet to find solutions.
- Accessing Staffordshire County Council and Staffordshire Connects websites, or sharing key information if you cannot access them yourself.
- Finding out where to buy equipment and technology to make daily living easier.
- Getting help with debt, finance, and form filling.
- Accessing befriending services – both local and national.
- Identifying local paid home help services, such as cleaners and gardeners.
They aim to make life easier by connecting you with trusted resources and practical support.
What is a community help point?
Community help points are established and trusted places within communities, such as libraries, voluntary organisations, and community centres. They are:
- Located in accessible places that people visit regularly.
- Able to share local knowledge and information.
- Friendly and approachable.
- Able to receive referrals via email.
Where are they?
There are community help points in every district across Staffordshire. You can find a full list and contact details on the Staffordshire Connects website.
How can they be accessed?
You can access community help points by:
- Completing the online referral form.
- Sending a referral to the community help point inbox: community.helppoints@staffordshire.gov.uk.
- Contacting the Staffordshire Cares team by phone on 0300 111 8010 or email staffordshirecares@staffordshire.gov.uk.
Once your referral is received, it will be shared with your nearest community help point, and a member of staff will contact you.
You can also visit the Support Staffordshire website to find out more about what’s happening in your local community, opportunities for training, and contact details for other organisations.
Additional useful information
- Accessibility: Most help points are located in places with good public transport links and accessible facilities.
- Opening times: These vary by location, so check Staffordshire Connects for details.
- Cost: Community help point services are free, but some referrals (such as paid home help) may involve charges.
- Confidentiality: Your information will be handled securely and shared only with relevant services to support your needs.