Frequently asked questions

As long as another customer has not requested the items you have on loan, you can renew them a maximum of three times without the items being returned to the library. You can renew books by:

• Logging into your online library account
• Calling our free 24 hour telephone renewal line (0345 330 0740)
• Asking at Your Library

You may also register to receive email alerts and we will contact you via email about reservations, overdue items and nearly due items. The nearly due emails will be sent 3 days before items are due for return, as a courtesy to remind customers to renew or return items. However, customers remain responsible for all items borrowed on their ticket and for any charges due to items not being returned by the due date.

A library PIN (Personal Identification Number) verifies that you have the authority to access your library card account, since it is a private number which only the account holder knows.

To get a PIN you need to join the library by completing the online form. You will choose your PIN as part of the joining process and you will be able to access the following services:

• Download eBooks
• Search the library catalogue and reserve items to collect from any Staffordshire library
• Use some of our free online resources
• View your account online
• Sign up for free alerts about your account items
• Learn more about your local library
• View events at your library

Computer access

Find out how to access computers in the library.

I have forgot my PIN

Please request a new PIN through the library catalogue.

Yes, your library has computers with internet access that you can use for free.  We recommend that you book some time on a computer to make sure there's one available for you when you visit. You can book a computer in advance online or by calling your library. You'll need the barcode number from your library card and your PIN.

First time users

If you are a first time user we have to ensure that you have signed our Internet Access Registration (42 KB) and upgrade your account before you can access the library computers. This is required because the new card number which you will be given allows access to our library computers. You can complete the form by:

• Going into any library and signing the form or;
• Taking a signed copy into the library or;
• Printing the form, sign it and then email to a library email address. You can find these on the local libraries webpages.

If you are under 16, a parent or guardian will need to sign the form.

Visit our Computer Access page for more information.