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Contact us

Who do I contact if I am a consumer?

Please contact Citizens Advice on  0808 223 1133 for help with the following:

  • To report unfair or illegal business and trading practices
  • To find out your rights when buying goods and services
  • For help when things go wrong
  • To report unsafe, misdescribed or counterfeit goods including food
  • If you are concerned about a friend, relative or neighbour who is being scammed.

Trading Standards Confidential

If your wish to report a crime you can leave a voice message with Trading Standards Confidential. Please note this is not an advice line.

We are unable to intervene in individual disputes. Any information provided is vital to identify trading malpractices and target resources where they are needed most.

Where the matters reported result in formal investigation we may contact you for further information, unless indicated otherwise.

Trading Standards Confidential: 01785 330356

Who do I contact if I am from a business?

Our Public Protection provides support and training to businesses to help them comply with Trading Standards requirements and enforcing a wide range of legislation relating to the supply and distribution of goods and services and incorporates the following teams:

Telephone: 0300 111 8002

Postal address: 

2 Staffordshire Place,
Stafford,
ST16 2DH. 

Email: businessadvice@staffordshire.gov.uk

Further advice

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Latest business news

Businesses encouraged to heed advice and take advantage of available help

Businesses are being encouraged to heed government advice on social distancing and take advantage of the help that is available from the county council as lockdown eases.
Date:
26 June 2020

Free starter PPE packs for micro-businesses

Micro-businesses are being offered the chance to get a free personal protective equipment (PPE) starter-kit from Staffordshire County Council.
Date:
26 June 2020

Easing of lockdown welcomed by county council leader

The easing of lockdown restrictions to support more businesses and venues to reopen have been welcomed by the leader of Staffordshire County Council.
Date:
23 June 2020

Support package for workers and business continues in wake of Covid-19 crisis

An economic recovery plan set to be approved tomorrow details range of support schemes to combat Covid-19 job losses and the impact on business.
Date:
16 June 2020

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