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Contact us

Who do I contact if I am a consumer?

Please contact Citizens Advice on  0808 223 1133 for help with the following:

  • To report unfair or illegal business and trading practices
  • To find out your rights when buying goods and services
  • For help when things go wrong
  • To report unsafe, misdescribed or counterfeit goods including food
  • If you are concerned about a friend, relative or neighbour who is being scammed.

Trading Standards Confidential

If your wish to report a crime you can leave a voice message with Trading Standards Confidential. Please note this is not an advice line.

We are unable to intervene in individual disputes. Any information provided is vital to identify trading malpractices and target resources where they are needed most.

Where the matters reported result in formal investigation we may contact you for further information, unless indicated otherwise.

Trading Standards Confidential: 01785 330356

Who do I contact if I am from a business?

Our Public Protection provides support and training to businesses to help them comply with Trading Standards requirements and enforcing a wide range of legislation relating to the supply and distribution of goods and services and incorporates the following teams:

Telephone: 0300 111 8002

Postal address: 

2 Staffordshire Place,
Stafford,
ST16 2DH. 

Email: businessadvice@staffordshire.gov.uk

Further advice

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Latest business news

Effective financial management, supporting a strong economy and people's independent living recognised in report

Commitments to grow Staffordshire's economy, find new ways to ensure people can continue to live independently and support vulnerable residents in Staffordshire have been detailed in a report published this week.
Date:
20 February 2020

Top industry award for Staffordshire business backed by county growth programme

An equestrian business in Staffordshire which was supported by a county council administered growth programme has been recognised nationally as being the best in its field.
Date:
13 February 2020

Businesses reminded to get the right advice

Businesses in Staffordshire are reminded to get the right advice as the UK's exit from the EU approaches.
Date:
31 January 2020

Small business backing vital for county's economy

People are being urged to support small businesses in Staffordshire and help boost the local economy ahead of a national campaign day.
Date:
04 December 2019

Visit the Staffordshire Newsroom