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Contact us - Trading Standards

Who do I contact if I am a consumer?

Please contact Citizens Advice on  0808 223 1133 for help with the following:

  • To report unfair or illegal business and trading practices
  • To find out your rights when buying goods and services
  • For help when things go wrong
  • To report unsafe, misdescribed or counterfeit goods including food
  • If you are concerned about a friend, relative or neighbour who is being scammed.

Trading Standards Confidential

If your wish to report a crime you can leave a voice message with Trading Standards Confidential. Please note this is not an advice line.

We are unable to intervene in individual disputes. Any information provided is vital to identify trading malpractices and target resources where they are needed most.

Where the matters reported result in formal investigation we may contact you for further information, unless indicated otherwise.

Trading Standards Confidential: 01785 330356

Who do I contact if I am from a business?

Our Public Protection provides support and training to businesses to help them comply with Trading Standards requirements and enforcing a wide range of legislation relating to the supply and distribution of goods and services and incorporates the following teams:

Telephone: 0300 111 8002

Postal address: 

2 Staffordshire Place,
Stafford,
ST16 2DH. 

Email: businessadvice@staffordshire.gov.uk

Further advice

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Latest business news
Help at hand to reduce nuisance calls

Help at hand to reduce nuisance calls

Staffordshire County Council's trading standards service is working with organisations supporting vulnerable adults to fit a free call blocking device to their home telephone.
Date:
31 March 2022
Trading Standards Issue Warning on Financial Scams

Trading Standards Issue Warning on Financial Scams

Businesses and residents in Staffordshire are being warned to be vigilant against financial related scams in the run up to the end of the financial year on 31st March.
Date:
28 February 2022
Thousands of Cigarettes Have Been Seized as part of a Crackdown on the Supply of Counterfeit Goods

Thousands of Cigarettes Have Been Seized as part of a Crackdown on the Supply of Counterfeit Goods

Staffordshire police officers joined forces with Staffordshire County Council Trading Standards officers and Immigration Services to make an unannounced visit to a convenience store in Biddulph last week.
Date:
25 February 2022
People Reminded of Food Allergy Risks in run up to Valentines Day

People Reminded of Food Allergy Risks in run up to Valentines Day

With Valentine's Day fast approaching and romantic meals out being planned, people and food businesses are being reminded of the importance of clear ingredient information.
Date:
11 February 2022

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