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National lockdown: Stay at home

Contact us

Who do I contact if I am a consumer?

Please contact Citizens Advice on  0808 223 1133 for help with the following:

  • To report unfair or illegal business and trading practices
  • To find out your rights when buying goods and services
  • For help when things go wrong
  • To report unsafe, misdescribed or counterfeit goods including food
  • If you are concerned about a friend, relative or neighbour who is being scammed.

Trading Standards Confidential

If your wish to report a crime you can leave a voice message with Trading Standards Confidential. Please note this is not an advice line.

We are unable to intervene in individual disputes. Any information provided is vital to identify trading malpractices and target resources where they are needed most.

Where the matters reported result in formal investigation we may contact you for further information, unless indicated otherwise.

Trading Standards Confidential: 01785 330356

Who do I contact if I am from a business?

Our Public Protection provides support and training to businesses to help them comply with Trading Standards requirements and enforcing a wide range of legislation relating to the supply and distribution of goods and services and incorporates the following teams:

Telephone: 0300 111 8002

Postal address: 

2 Staffordshire Place,
Stafford,
ST16 2DH. 

Email: businessadvice@staffordshire.gov.uk

Further advice

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Latest business news

Major Boost for Staffordshire High Streets Welcomed

A major cash injection to revitalise coronavirus-hit high streets in three Staffordshire boroughs has been welcomed by the county council's economic leader.
Date:
26 December 2020

Large businesses urged take part in rapid Covid-19 testing programme

Businesses in Staffordshire with 200 employees or more are being urged to take part in a rapid Covid-19 testing programme being rolled out across the county now.
Date:
07 December 2020

County council backs Staffordshire start-up businesses through economic recovery period

Entrepreneurs setting up new businesses in Staffordshire will be able to access a range of support thanks to schemes set up by the county council as part of its economic recovery plan.
Date:
11 November 2020

Support for Staffordshire businesses extended following introduction of new Covd-19 restrictions

Staffordshire businesses are being urged to find out more about all available support to them following the announcement of new Covid-19 restrictions from today, Thursday November 5.
Date:
05 November 2020

Visit the Staffordshire Newsroom