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Share your experience

 We are keen to ensure peoples experiences and views are used to shape our understanding of the adult social care sector. We have two processes that enable you to share your views and raised both concerns and compliments.Both forms are open to everyone, whether you use a care service, are the relative of someone who uses a care service, a member of the public, a representative of public sector organisation or work within the care sector yourself.The forms will help our Quality Assurance Team work more effectively with its partners both in the private, public and voluntary sectors. You can use either form to provide feedback on an adult social care service within the borders of Staffordshire and for adult social care services outside of Staffordshire, where it is a Staffordshire resident using those equivalent services.

Quality Experience Form

The Quality Experience Form is a way of raising general feedback about an adult social care service that is delivering care.
The form enables people to provide a broad overview of their experiences, from the care that is delivered to the communication from the organisation. The various elements within the form are optional, so you only need to provide feedback on the areas that you want to.

Complete our quality experience form.

Quality Assurance Form

The Quality Assurance Form is a way of raising a compliment or quality concern about an adult social care service that is delivering care.The Quality Assurance Team will review each submitted form to ensure it meets the criteria for the process. If you have shared the form with us for information purposes only, the form will not be raised with the adult social care service. If you have requested that we contact the adult social care service, the form will be sent to them, requesting that they investigate the matter. Once we have received a response, we will share this with you.Should you raise a compliment about a service we will ensure the information is recorded and that the adult social care service receives a copy of the compliment.

Complete our quality assurance form

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