Contact adult social care

Phone, email and out‑of‑hours contacts for adult social care, safeguarding and specialist teams in Staffordshire.

Last updated: 16th February

If someone is in immediate danger:
Call 999.
To report abuse or neglect, contact the Adult Safeguarding Referral Line:
0345 604 2719
VAStaffordshire@staffordshire.gov.uk
If it’s an urgent or high‑risk situation outside office hours, contact the Emergency Duty Team (EDT):
0345 604 2886

Staffordshire Cares: Adults social care services

Emails are screened throughout the day and prioritised according to urgency.

Staffordshire Cares opening times:

Monday to Friday, 9am–5pm (except bank holidays)

Sensory Team Countywide Service

Easy Read

Easy Read means the information is written in clear language with pictures to help explain the content on this page.

If you already have a dedicated social care team, please contact them directly (see the team directory below).

Out of hours — Emergency Duty Team (EDT)

The EDT works outside normal office hours. They handle adult safeguarding, urgent mental health assessments and prioritise referrals. The more information you can provide, the faster we can respond.

  • Phone: 0345 604 2886
  • Minicom/Textphone (sensory impairment): 01785 277309

Working hours

  • Monday to Friday: 5pm–9am
  • Saturday, Sunday and Bank Holidays: 24‑hour service

Direct Payments team

For people who already have an ongoing assessment or a social care package in place.

If you do not have an ongoing assessment or care package, please contact Staffordshire Cares for advice, guidance or an assessment.

Team directory

Use the contacts below if you already work with a specific team, or have been advised to contact them directly.

First Contact Team

  • Phone: 01785 278444
  • Email: staffordshirecares@staffordshire.gov.uk

Duty Social Care Teams (by area)

Area Phone Number Generic office Email address Duty/IRT Email address Text for Deaf/Hard of Hearing
Cannock 0300 303 3795 cannocksocialcareandhealth@mpft.nhs.uk cannockasccommunitydutyteam@mpft.nhs.uk 07929 756 321
East Staffs 0300 303 0693 Es.admin@mpft.nhs.uk Eaststaffsduty@mpft.nhs.uk 07974 462 043
Lichfield 0300 303 0693 Lichfield.aso@mpft.nhs.uk lichfieldASC.CommunityDutyTeam@mpft.nhs.uk 07870 843 073
Newcastle 0300 373 2554 newcastleareaoffice@mpft.nhs.uk IRTInBoxNewcastle@mpft.nhs.uk 07773 145 290
South Staffs/Seisdon 0300 303 3795 seisdonadmin@mpft.nhs.uk SouthStaffsASC.CommunityDutyTeam@mpft.nhs.uk 07973 797 528
Stafford 0300 303 3795 staffordadultsocialcare@mpft.nhs.uk IRTInBoxStafford@mpft.nhs.uk 07595 087 926
Staffs Moorlands 0300 373 2554 leek.socialservices@mpft.nhs.uk IRTinboxMoorlands@mpft.nhs.uk 07452 949 171
Tamworth 0300 303 0693 Tamworth.socialservices@mpft.nhs.uk tamworthASCdutyteam@mpft.nhs.uk 07870 843 073

Adult learning disability teams (ALDT)

Team Phone number Email
Adult Learning Disability Team North 01782 485020 ALDTnorthduty@staffordshire.gov.uk
Adult Learning Disability Team South 01543 334888 ALDTsouthduty@staffordshire.gov.uk
Young Adults Learning Disability Team 01785 278472 ALDTyoungadultsduty@staffordshire.gov.uk

Mental health duty team

Team Phone number Email
Mental Health Duty Team North 01782 485010 NorthMentalHealth@staffordshire.gov.uk
Mental Health Duty Team South 0300 790 7000 socialcarepathway@mpft.nhs.uk

Appointeeship teams

District Email
Stafford appointeesnorth@staffordshire.gov.uk
East Staffordshire appointeessouth@staffordshire.gov.uk
Newcastle appointeesnorth@staffordshire.gov.uk
South Staffordshire appointeessouth@staffordshire.gov.uk
Staffordshire Moorlands appointeesnorth@staffordshire.gov.uk
Cannock appointeessouth@staffordshire.gov.uk
Lichfield appointeessouth@staffordshire.gov.uk
Tamworth appointeessouth@staffordshire.gov.uk

Accessibility

  • Minicom/Textphone: 01785 277309 (for people with a sensory impairment)