Guide to employing your own personal assistant

Regular supervision helps maintain a positive working relationship and prevents problems from escalating. It’s also an opportunity to review performance, discuss training needs, and make sure your Personal Assistant (PA) feels supported.

Supervision

• Meet every 3–6 months (or more often if needed).
• Encourage open and honest discussion about what’s working well and what could improve.
• Record the meeting notes for future reference – this protects both you and your PA.

Resolving issues

Having clear policies in place helps everyone understand what to do if something goes wrong:

• Disciplinary policy – for issues like lateness, poor performance, or misconduct.
• Grievance policy – so your PA can raise concerns safely and fairly.

Start informally:
Try to resolve problems through conversation first. If issues continue, seek advice from trusted sources:

• Sorting out problems - Skills for care
• ACAS | Making working life better for everyone in Britain

Staffordshire cares support

If you need extra help, contact Staffordshire Cares for guidance on managing employment issues and safeguarding concerns:
Contact Staffordshire County Council