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If your appeal is received within 14 days of the penalty charge notice issue date, the discounted rate will be held until a decision is made.
If your appeal is received after 14 days of the issue date you must pay the standard charge.
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Please take part in a short survey so we can understand what we are doing well and how we can improve when it comes to our customer service.
The survey takes 5-10 minutes to complete and will make a big difference.
To take part, please leave your name and email address and we will send the survey to you when it launches in March 2024.