Trading Standards top tips on buying a used car

Councillor Anthony Screen

Buying a second-hand vehicle can be a big investment, so it’s important to take precautions. There are lots of things to be aware of and not knowing what to look out for could leave people out of pocket.

Unscrupulous sellers often use misleading advertising, such as claiming a car had “one careful owner” when it didn’t.  They may also leave out key information, such as accident history or known faults, or use aggressive sales tactics and pressure consumers into purchases.  Fake reviews or deceptive prices that involve hidden fees are other known tactics. 

Anthony Screen, Cabinet Member for Community Safety and Resilience at Staffordshire County Council said:

"We want people to feel confident when buying a used car which is why the team are offering the advice.

“By following these simple steps and choosing an accredited dealer, buyers can avoid common pitfalls and drive away with peace of mind.

“If things go wrong when buying a used car, you can find yourself in a very stressful situation, out of pocket or without the transport you may desperately need. Following the teams advice will help keep you safe.”

Officers have offered the following advice:

• Always choose a dealer signed up to a trusted code of practice - Opt for dealers accredited by The Motor Ombudsman, who follow a Trading Standards-approved Code of Practice. This ensures high standards of service, transparency, and vehicle checks. People can find approved dealers at www.TheMotorOmbudsman.org.
• Check the car’s history carefully - Use services like the DVLA and HPI Check to confirm the car’s background. Look for discrepancies in mileage, MOT history, and check for any outstanding finance or write-offs.
• Inspect, test drive, and get an independent report - View the car in daylight and inspect it thoroughly. Take it for a test drive to check performance and comfort. For added peace of mind, consider getting an independent vehicle inspection or even taking it for a pre-purchase MOT check—this can help uncover hidden faults or safety issues.
• Know your consumer rights - When buying from a dealer, you’re protected under the Consumer Rights Act 2015. The vehicle must be as described, of satisfactory quality, and fit for purpose. If problems arise, you may be entitled to a repair, replacement, or refund.

For further advice or to report concerns, people should contact the Citizens Advice Consumer Service on 0808 223 1133 or visit Staffs Trading Standards Report It.