Terms and Conditions

Copyright

You have our permission to use any material on the website that we own the copyright to, as long as this is non-profit use. You must state that we are the authors of the material when you reproduce it.

Staffordshire County Council does not hold the copyright for any maps shown on the website or within any documents it produces. The county council is licensed to use these maps by Ordnance Survey. Use of this data is subject to terms and conditions. For further information on maps and copyright please view the Ordnance Survey terms and conditions.

Disclaimer

Due to the nature of the material the Staffordshire County Council does not guarantee the accuracy of the content of its website.

Where other material is accessed by links to other web sites, the Staffordshire County Council does not endorse the accuracy or quality of the material contained on those websites.

Listing or reference should not be taken as endorsement of any kind by the County Council.

We endeavour to ensure that the information available through our mapping services are accurate and up to date. However, in using any facility on this web site you are accepting that the County Council has no liability to any person or organisation in the respect of any loss or damage arising directly or indirectly from the use of the information contained.  All boundaries shown are indicative only.

Privacy Policy

Staffordshire County Council collect data in order to provide services and to make improvements to those services. We also gather information about the use of this site (for internal use only). Our full Privacy Policy| is available, including how to complain about privacy and misuse of data by Staffordshire County Council.

We collect the personal data that you may volunteer while using this web-site. 

We do not collect or store any personal information about individuals who browse this web site other than where you voluntarily choose to give your personal information via email or online forms used to enquire about or apply for a service.

All personal information collected on the web site will only be used for the purpose of delivering the service for which the information was supplied.

Online transactions may be subject to monitoring and recording only for purposes permitted by the Telecommunications Regulations Act 2000 in order to prevent or detect a crime, or investigate or detect the unauthorised use of the service.

E-mails, attachments and other means of electronic communication (including using social media) sent to elected members and staff may be monitored and read and the right is reserved to reject, return or delete any which are considered to be inappropriate or unsuitable.

Cookies

A cookie is a small piece of text stored on your computer, phone or whatever you use to surf the Internet. Cookies have many uses, but fundamentally they are used to store information about you on your computer. 

Find out more about how we use cookies on our web site|.

Web Site Queries

If you have any comments or queries about this web site please contact:

Web Team,
Staffordshire Place 2,
Stafford,
ST16 2DH

Email: webteam.customerservices@staffordshire.gov.uk|

Complaints

We welcome your compliments, complaints and suggestions as part of our commitment to provide a service which meets your needs. We do not consider people who complain to be 'troublemakers'.

We need to know when we have done things well, when things are not right or when you have a suggestion, so we can continue to improve the services we provide. We will handle all complaints fairly, politely and within agreed timescales. We will also pass on all compliments to relevant staff.

Sometimes, things can go wrong. We are sorry when this happens. We want to make sure we investigate every complaint and that we take action to improve our service.

View more information on the County Council's Complaints Policy|

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