Terms and Conditions

Copyright

You have our permission to use any material on the website that we own the copyright to, as long as this is non-profit use. You must state that we are the authors of the material when you reproduce it.

Staffordshire County Council does not hold the copyright for any maps shown on the website or within any documents it produces.  The county council is licensed to use these maps by Ordnance Survey.  Use of this data is subject to terms and conditions.  For further information on maps and copyright please view the Ordnance Survey terms and conditions.

Disclaimer

Due to the nature of the material the Staffordshire County Council does not guarantee the accuracy of the content of its website.

Where other material is accessed by links to other web sites, the Staffordshire County Council does not endorse the accuracy or quality of the material contained on those websites.

Listing or reference should not be taken as endorsement of any kind by the County Council.

E-Mail

E-mails and attachments sent to elected members and staff may be monitored and read and the right is reserved to reject, return or delete any which are considered to be inappropriate or unsuitable.

Privacy Policy

Why we collect data

We collect data in order to make improvements to Staffordshire County Council services. We also gather information about the use of this site (for internal use only).

What data we collect

We collect the personal data that you may volunteer while using our services.

We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.

We do not collect or store any personal information about individuals who browse this web site other than where you voluntarily choose to give your personal information via email or online forms used to enquire about or apply for a service.

All personal information collected on the web site will only be used for the purpose of delivering the service for which the information was supplied.

Online transactions may be subject to monitoring and recording only for purposes permitted by the Telecommunications Regulations Act 2000 in order to prevent or detect a crime, or investigate or detect the unauthorised use of the service. 

Cookies

A cookie is a small piece of text stored on your computer, phone or whatever you use to surf the Internet. Cookies have many uses, but fundamentally they are used to store information about you on your computer. Find out more about how we use cookies on our web site|.

Children's privacy

We take specific steps to protect the privacy of children by:

Making reasonable efforts to ensure that a parent has authorised the collection of the child's personal data.

We do not provide information about our personal data practices in relation to children on our home page, or at those sites on our Web site where we collect personal data.

How we manage data

  • Information practice statement
    We do not share data collected with any other organisation's or use data for direct marketing without the consent of the data subject.
  • Data Security Policy
    Staffordshire County Council has an Information Security Policy
  • Retention Policy
    We will only retain data for only as long as the purpose for which it was collected is relevant.

Web Site Queries

If you have any comments or queries about this web site please contact:

Webmaster
Staffordshire Web Team
Staffordshire County Council
Wedgwood Building
Stafford
ST16 2DH

Tel: 01785 854289
Fax: 01785 278421

Email: webmaster@staffordshire.gov.uk|

Data Protection

For Data Protection enquiries or if you have a complaint about privacy or misuse of data, please contact:

Philip Jones
Head of Information Governance
Information Governance Unit
Staffordshire County Council
Wedgwood Building
Stafford
ST16 2DH

Tel: 01785 27 8326
Fax: 01785 27 8389

Email: data.protection@staffordshire.gov.uk|

You also have the right to contact:

The Information Commissioner
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 01625 545745
Fax: 01625 524510
Email: mail@dataprotection.gov.uk|

Internet: www.ico.gov.uk| 

Complaints

We welcome your compliments, complaints and suggestions as part of our commitment to provide a service which meets your needs. We do not consider people who complain to be 'troublemakers'.
We need to know when we have done things well, when things are not right or when you have a suggestion, so we can continue to improve the services we provide. We will handle all complaints fairly, politely and within agreed timescales. We will also pass on all compliments to relevant staff.
Sometimes, things can go wrong. We are sorry when this happens. We want to make sure we investigate every complaint and that we take action to improve our service.

View more information on the County Council's Complaints Policy|.

 

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