A cookie is a small piece of text stored on your computer, phone or whatever you use to surf the Internet. Cookies have many uses, but fundamentally they are used to store information about you on your computer.
We encourage you to accept the cookies our web site uses as they help us to improve the user experience for you and many others.
We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience. We also use log files and Cookies to keep track of your login name, passwords, and the pages you have visited on the site.
To delete cookies or reject cookies
We recommend you allow the cookies we set by this web site as they help us provide a better service.
If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add our domain to the list of websites you do not want to accept cookies from.
Under settings you can also delete individual cookies or any cookies that your browser has stored.
You can find more information on how to delete and control cookies at AboutCookies.org
SocITM Customer Satisfaction Survey
We run a customer satisfaction survey on our site to collect information on our visitors' experience on www.staffordshire.gov.uk. This information is used for reporting purposes and to help us improve the customer experience on our site.
We use Google Analytics to collect information about how visitors use our site. This information is used for reporting purposes and to help us improve the customer experience on our site.
Analytics uses its own cookie to track visitor interactions. The cookie is used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. For more details please visit the Google Privacy Centre.
Online Payments – Capita
We use an online payments system on our site so that you can pay County Council bills 24 hours a day, 7 days a week. This includes bills or invoices for County Council services.
Version 7 onwards of these products purely use ‘session cookies’. These are necessary for the application to work as they hold information when the user moves between pages. They do not hold any personally identifiable or sensitive data and are only temporary, and should be deleted by the browser when the user leaves the web-site.
Essentially they hold a ‘one-off key’ which identifies data held on the server throughout the payment. Once the payment is complete, the server data linked to the random number no longer exists, regardless of whether the cookie has been deleted or not. The session cookie is only temporary and should be deleted by the browser when the user leaves the web-site.
Note on session cookie deletion:
The session cookies should be deleted after the session has completed - but some browsers now store these to allow session restore after a browser crash. This is a configurable option which can be switched off. However, it should be stressed that the cookies contain no personally identifiable or sensitive data and the related information on the server side will have been deleted.
Libraries Online Account & Catalogue (Arena)
'Essential’ cookies let you move around the web site and use essential features like secure areas, media baskets. These cookies don't gather any information about you and only last the length of your current session.
We use these cookies to.
Identify you as being logged in to your Arena system.
Manage your media baskets.
Arena Essential Cookies Are
COOKIE_SUPPORT – does your browser support cookies
JSESSIONID – you session ID
We use Twitter to keep residents of Staffordshire up to date with our latest developments.
We use YouTube to house our video content, which is then embedded within our site.
Bookmark and Share/AddThis
We use the Add This functionality to allow our users to share content from our site with others through popular social networking sites.