Staffordshire County Council|

Cookies

We use cookies on this website

A cookie is a small piece of text stored on your computer, phone or whatever you use to surf the Internet. Cookies have many uses, but fundamentally they are used to store information about you on your computer.

We encourage you to accept the cookies our web site uses as they help us to improve the user experience for you and many others.

We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience. We also use log files and Cookies to keep track of your login name, passwords, and the pages you have visited on the site.

To delete cookies or reject cookies

We recommend you allow the cookies we set by this web site as they help us provide a better service.

If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add our domain to the list of websites you do not want to accept cookies from.    

Under settings you can also delete individual cookies or any cookies that your browser has stored.

You can find more information on how to delete and control cookies at AboutCookies.org|

If you set your browser to refuse cookies, please be aware that there may be functionality on various web sites that does not work.

SocITM Customer Satisfaction Survey

We run a customer satisfaction survey on our site to collect information on our visitors' experience on www.staffordshire.gov.uk|.  This information is used for reporting purposes and to help us improve the customer experience on our site.

The Socitm Insight Website take-up service uses cookies to determine whether a customer has participated in the survey or has rejected taking part.  The survey uses this information to prevent the same customer using the same user account on the same computer from being asked to participate in the survey again during the current survey year. The cookies are placed from the subscriber’s domain and are set to expire one year after placement. For more details please view the SocITM WTS privacy and cookie policy|.

Google Analytics

We use Google Analytics to collect information about how visitors use our site. This information is used for reporting purposes and to help us improve the customer experience on our site.  

Analytics uses its own cookie to track visitor interactions. The cookie is used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. For more details please visit the G|oogle Privacy Centre|  

Online Payments – Capita

We use an online payments system on our site so that you can pay County Council bills 24 hours a day, 7 days a week. This includes bills or invoices for County Council services.

Current usage:
Version 7 onwards of these products purely use ‘session cookies’.  These are necessary for the application to work as they hold information when the user moves between pages.  They do not hold any personally identifiable or sensitive data and are only temporary, and should be deleted by the browser when the user leaves the web-site.

Additional info:
Essentially they hold a ‘one-off key’ which identifies data held on the server throughout the payment.  Once the payment is complete, the server data linked to the random number no longer exists, regardless of whether the cookie has been deleted or not.  The session cookie is only temporary and should be deleted by the browser when the user leaves the web-site.

Note on session cookie deletion:
The session cookies should be deleted after the session has completed - but some browsers now store these to allow session restore after a browser crash.  This is a configurable option which can be switched off.  However, it should be stressed that the cookies contain no personally identifiable or sensitive data and the related information on the server side will have been deleted.

Libraries Online Account & Catalogue (Arena)

Essential Cookies
'Essential’ cookies let you move around the web site and use essential features like secure areas, media baskets.  These cookies don't gather any information about you and only last the length of your current session.

We use these cookies to.

  • Identify you as being logged in to your Arena system.
  • Manage your media baskets.

Arena Essential Cookies Are

  • COOKIE_SUPPORT – does your browser support cookies
  • JSESSIONID – you session ID

Consultations Hub

This system uses essential cookies in some places – we've listed each of them explicitly in a table below with more details about why we use them and how long they will last.

These essential cookies are used for site navigation and session management, and this system may not function correctly without them. These site navigation and session management cookies do not contain any personally identifiable information. They are used only to help you navigate through the site and to view and fill in consultations.

Cookie name

Purpose

Expiry

Personal data collected

consultation_id

Associates answers with a single response across multi-page consultations (online surveys). One cookie per consultation. Cleared when the user submits or logs out of the consultation

End of the session

None

tr_embed_auto_load

Stores the user's preference for automatically loading embedded content.

End of the session

None

server_id

Used for load balancing

End of the session

None

statusmessage

Used to store a status message for displaying on screen

As soon as it has been displayed

None



Twitter

We use Twitter to keep residents of Staffordshire up to date with our latest developments.

Twitter uses cookie technology to collect additional web site usage data and to improve their site and service. They do not use cookies to collect personally identifiable information.  For more details please view the Twitter Privacy Policy|

YouTube

We use YouTube to house our video content, which is then embedded within our site.

YouTube use cookies.  For example, to monitor the effectiveness of their marketing campaigns and to monitor visitors and pages viewed.  For more details please view the YouTube Privacy Policy|

Bookmark and Share/AddThis

We use the Add This functionality to allow our users to share content from our site with others through popular social networking sites.

AddThis collect Non-Personally Identifiable Information via the AddThis Button for use on the AddThis Platform. For example, when a user visits a web page that contains an AddThis Button, the server logs collect the Internet Protocol address, browser type, browser language, and the date and time. AddThis also collect information regarding how often users share content with others using the AddThis platform.   For more details please view the Add This Privacy Policy|

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