Frequently asked questions
Who can I speak to about my council tax or business rates bill?
All billing related queries should be directed to your district or borough council. View a list of contact details for the district or borough councils.
Can I speak to someone about discounts?
All billing related queries should be directed to your district or borough council. View a list of contact details for the district or borough councils.
What should I do if I think I am the incorrect council tax band?
Each house is allocated a band by the Valuation Office Agency.
Each house has been placed into the bands according to their valuation.
Who can I speak to about council tax benefits?
All benefit advice and support is dealt with by your local district or borough council. View contact details for the district or borough councils.
What is the county council’s council tax increase this year?
For the current financial year, the members of Staffordshire County Council approved an increase of 4.99% at their meeting on 8 February 2024. This is made up of 2% for the adult social care precept and 2.99% for the general precept.
The percentage increase is calculated on the total Band D rate for 2023/24, which was £1,471.23. The table below sets out the split between the ASC part of the council tax and the ‘general’ part. This table shows the increase more clearly than the regulated format of the bills.
ASC and general precept comparison
| Year | General Precept | Adult Social Care Precept | Total |
|---|
| 2023/24 |
£1,277.90 |
£193.33 |
£1,471.23 |
| 2024/25 increase |
£43.99 |
£29.42 |
£73.41 |
| 2022/23 total |
£1,321.89 |
£222.75 |
£1,544.64 |
This is an increase of 2.99% on the 23/24 total Band D of £1,471.23. The total increase for this year is £73.41.
The total Band D council tax rate for 2024/25 is £1,544.64 and this can be split into a ‘general’ amount of £1,321.89 and an adult social care precept of £222.75.
These amounts are for Band D properties only, if your house is in a different banding then the amounts shown on your bill will be proportionately larger or smaller than this.