Appeals
There is no right of appeal against the decision on whether to investigate a complaint or decisions made following investigation.
If a complainant is unhappy about the way in which their complaint has been administered, complaints can be lodged with the Local Government and Social Care Ombudsman who can be contacted as follows:
Website: How to Complain - Local Government and Social Care Ombudsman
Telephone: 0300 061 0614
Review of Arrangements
These Arrangements may be amended by resolution of the full Council.