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You have sent me an email telling me the works have been completed, but they haven't. What do I do?

Question:
You have sent me an email telling me the works have been completed, but they haven't. What do I do?
Answer:

If your report was regarding multiple defects, then it is most likely you have received an update on the ‘defect’ we were able to attach to your report. Currently we can only create automated updates for one ‘defect’ attached to a report, even if several mentioned on your report have been considered by the inspector.

If you only reported one defect, we may need to investigate the issue further and would ask that you make a new report explaining the problem in detail.

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